Business Experience Plan & Administration Advisor Senior

PNC Bank • Pittsburgh, PA

21h • Onsite

About The Position

The Business Experience Plan & Administrative Advisor Senior within PNC's Technology Business Operations – Workforce organization is responsible for enabling operational readiness for scaled organizational growth and effectiveness. This role partners with senior leaders to support business priorities and organizational goals, coordinates annual business plans, team objectives, and operational initiatives, and tracks progress against strategic commitments and key performance indicators (KPIs). The advisor also identifies process improvement opportunities and drives operational excellence. This role collaborates with HR, shared services, control partners, and technology stakeholders to coordinate planning and execution activities across functions, aiming to improve workforce-related operational transparency, organizational throughput, decision-making, and outcomes for a 17,000+ person technology organization.

Requirements

• University / college degree.
• Industry relevant experience is typically 8+ years.
• Bachelors degree.
• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
• Accuracy and Attention to Detail
• Analytical Thinking
• Business Process Design
• Data Gathering and Analysis
• Effective Communications
• Influencing
• Planning: Tactical, Strategic
• Problem Solving
• Strategic Thinking

Nice To Haves

• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Specific certifications are often required.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Responsibilities

• Partnering with senior leaders to support business priorities and organizational goals.
• Coordinating annual business plans, team objectives, and operational initiatives.
• Tracking progress against strategic commitments and key performance indicators (KPIs).
• Identifying process improvement opportunities and drive operational excellence.
• Orchestrating cross-functional inputs and interlocks (Technology and partner stakeholders, HR, Finance, Sourcing, Risk/Controls, suppliers, service providers) to enable business value delivery; surface tradeoffs, escalate when needed, and unblock execution.
• Facilitating operating rhythms of the function (partner coordination, stakeholder enablement cadences, executive reporting, leader forums, etc.) and contributing to executive reporting routines for the workforce pillar of the Technology Strategy, clearly communicating performance against intended outcomes, ensuring altitude-appropriate insights, timely decisions and follow-through.
• Streamlining operational processes and complexity to maximize efficiency and value.
• Managing workforce-related operational risks though the technology workforce risk framework to ensure effective scaling within Technology’s risk appetite limits.
• Enabling scaling of technology’s global operating model through acceleration of offshore delivery model and integration of capabilities into operational routines.
• Indirectly leads cross-functional teams to improve business planning methods.
• Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
• Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
• Leads execution and implementation of business planning processes.
• Designs strategic plans based on forecasts, and provides improvement recommendations.
• Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
• Identifies and executes opportunities that add significant value to the business and to achieve business goals.
• Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior