Business Experience Plan & Administration Advisor Senior

PNC•Pittsburgh, PA

1d•Onsite

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Business Experience Plan & Administrative Advisor Senior within PNC's Technology Business Operations – Workforce organization, you will be based in Pittsburgh PA, Dallas TX, or Houston TX. This Business Experience Plan & Administrative Advisor Senior role within Technology Business Operations enables operational readiness for scaled organizational growth and effectiveness and is responsible for: - Partnering with senior leaders to support business priorities and organizational goals. - Coordinating annual business plans, team objectives, and operational initiatives. - Tracking progress against strategic commitments and key performance indicators (KPIs). - Identifying process improvement opportunities and drive operational excellence. The Business Experience Plan & Administrative Advisor Senior partners with HR, shared services, control partners and technology stakeholders to coordinate planning and execution activities across functions and drive enablement - improving workforce-related operational transparency, organizational throughput, decision-making, and outcomes across a 17,000+ person technology organization.

Requirements

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
Competencies: Accuracy and Attention to Detail, Analytical Thinking, Business Process Design, Data Gathering and Analysis, Effective Communications, Influencing, Planning: Tactical, Strategic, Problem Solving, Strategic Thinking
Work Experience: Roles at this level typically require a university / college degree.
Industry relevant experience is typically 8+ years.
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

Higher level education such as a Masters degree, PhD, or certifications is desirable.
Specific certifications are often required.

Responsibilities

Orchestrate cross-functional inputs and interlocks (Technology and partner stakeholders, HR, Finance, Sourcing, Risk/Controls, suppliers, service providers) to enable business value delivery; surface tradeoffs, escalate when needed, and unblock execution.
Facilitate operating rhythms of the function (partner coordination, stakeholder enablement cadences, executive reporting, leader forums, etc.) and contribute to executive reporting routines for the workforce pillar of the Technology Strategy, clearly communicating performance against intended outcomes, ensuring altitude-appropriate insights, timely decisions and follow-through.
Streamline operational processes and complexity to maximize efficiency and value.
Manage workforce-related operational risks though the technology workforce risk framework to ensure effective scaling within Technology’s risk appetite limits.
Enables scaling of technology’s global operating model through acceleration of offshore delivery model and integration of capabilities into operational routines.
Indirectly leads cross-functional teams to improve business planning methods.
Executes key line of business initiatives and growth strategies and programs that will drive line of business objectives.
Demonstrates commitment to quality by delivering customer focus and appropriate risk management practices to customers and/or internal partners.
Leads execution and implementation of business planning processes.
Designs strategic plans based on forecasts, and provides improvement recommendations.
Understands business direction and needs and develops solutions, roadmaps and assessment of potential business impacts.
Identifies and executes opportunities that add significant value to the business and to achieve business goals.
Consults and influences key decision makers to ensure cross-business and cross-functional alignment and synergy.
Serves as subject matter resource and advocate that influences the implementation of best practices and learning plans that meet business objectives.

Benefits

medical/prescription drug coverage (with a Health Savings Account feature)
dental and vision options
employee and spouse/child life insurance
short and long-term disability protection
401(k) with PNC match
pension and stock purchase plans
dependent care reimbursement account
back-up child/elder care
adoption, surrogacy, and doula reimbursement
educational assistance, including select programs fully paid
a robust wellness program with financial incentives
maternity and/or parental leave
up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
between 15 to 25 vacation days each year, depending on career level; and years of service