Business Experience and Planning Manager Senior

PNC Bank • Pittsburgh, PA

5d • Onsite

About The Position

The Business Experience & Planning Manager is a key leader within the Central Change Management Organizational Change Management (OCM) team, responsible for leading the content & readiness team and helping shape the strategy for consistent readiness execution across the organization. This role provides day-to-day leadership for intake, prioritization, resource planning, readiness execution, and continuous improvement to ensure change support is delivered consistently, efficiently, and in alignment with line of business priorities. In addition to people leadership, the manager owns the operating rhythm and practical execution model for OCM support. This includes coaching and developing team members, managing the Change Navigator Engagement intake process, assessing complexity and support needs, aligning resources to the right work, maintaining visibility into capacity, and improving templates, standard practices, tools, and transition materials so the team can execute with quality and consistency. The manager also provides hands-on leadership for the most complex, ambiguous, or high-impact change efforts, including cross-line of business initiatives, system replacements, regulatory and investor-driven changes, mergers and acquisitions activities, self-identified issues, and other work where adoption risk is high. In these situations, the manager may lead strategy, provide direct OCM guidance, mentor assigned leads, support escalation, or help stabilize approach, ownership, and execution. The manager partners with peers and leadership to keep OCM support aligned to business priorities and positioned as a consistent, value-added service across the organization. PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Requirements

• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role.
• Bachelors degree
• At least 5 years of prior management experience is typically required.
• Industry experience is typically 8+ years.
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Nice To Haves

• Higher level education such as a Masters degree, PhD, or certifications is desirable.
• Business Development
• Business Intelligence (BI)
• Competitive Advantages
• Competitive Strategies
• Data Integration
• Data Mining
• Strategic Planning

Responsibilities

• Manages cross-functional teams to improve line of business planning methods.
• Defines key line of business initiatives and growth strategies and programs that will drive line of business objectives.
• Demonstrates commitment to quality by delivering customer focus, appropriate risk management practices and leadership standards to customers and/or internal partners.
• Responsible for defining and implementing business planning processes.
• Designs strategic plans based on forecasts, and provides improvement recommendations.
• Creates solutions to meet business operational and financial objectives.
• Identifies and executes opportunities that add value to the business and to achieve business goals.
• Develops strong partnerships with key decision makers to ensure cross-business and cross-functional alignment and synergy.
• Leads a team that develops and implements best practices and learning plans to meet business objectives.

Benefits

• medical/prescription drug coverage (with a Health Savings Account feature)
• dental and vision options
• employee and spouse/child life insurance
• short and long-term disability protection
• 401(k) with PNC match
• pension and stock purchase plans
• dependent care reimbursement account
• back-up child/elder care
• adoption, surrogacy, and doula reimbursement
• educational assistance, including select programs fully paid
• a robust wellness program with financial incentives
• maternity and/or parental leave
• up to 11 paid holidays each year
• 9 occasional absence days each year, unless otherwise required by law
• between 15 to 25 vacation days each year, depending on career level; and years of service.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior