Business Excellence Co-op

DLL Group • Burlington, ON

8d • CA$20 - CA$23 • Hybrid

About The Position

The Business Excellence, Co-op will have the opportunity to work with and learn from the larger Business Excellence team. The Co-op will work on cross-functional initiatives supporting the drive to improve the overall value of the interactions that both internal members and external parties have with DLL Canada. This role will be an excellent opportunity to work with various teams across the DLL network including Operations, Digital/Product teams, Sales Teams, Finance, Risk etc. by supporting workshops, project management and data-analysis.

Requirements

• Strong organizational skills, attention to detail, and an ability to prioritize in a changing environment.
• Strong initiative exhibited through proactive interactions and idea development.
• Highly flexible and adaptable.
• Excellent verbal and written communication skills.
• Very customer service focused.
• Curious by nature.
• Course work (or experience) normally obtained through enrollment (or lived experiences) in a Business Admin, IT Project Management, CX/UX Design, Process Quality programmes.
• Experience with MS Office products.
• Ability to work from home remotely/independently, in a virtual team environment and in-person/in-office for process improvement workshops (approx. 2-3x per week)

Nice To Haves

• MS Visio a plus

Responsibilities

• Participate in cross-functional workshops and support the Business Excellence Team to problem solve and document processes/opportunities that improve customer and employee experience.
• Support the Business Excellence Team to automate processes using various digital tools such as Robotic Process Automation, AI that significantly enhance customer experience.
• Supporting Project Managers in executing cross-functional projects that includes but not limited to recording meeting minutes that help to align and sequence tasks, owning/co-owning tasks where applicable.
• Support with monthly update report that is sent to all stakeholders within DLL Canada.
• Gathering monthly and quarterly Operations metrics using established reporting tools.
• Co-developing the required monthly and quarterly presentations, developing data-trend analysis and commentary, reviewing with the Operational Excellence Manager prior to publication for feedback and coaching opportunities.
• Help team in creating and maintaining process libraries that contain end to end process maps and critical process metrics.

Benefits

• Participation in the Learning and Development Program while you complete your placement
• Access to e-learning and skill development courses
• Regional and global networking opportunities with members
• Exposure to a global vendor finance company with Great Place to Work certifications in 16 countries
• Competitive pay
• Generous benefits
• Health and wellbeing support
• Manage your work-life balance through our hybrid working flexibility

What This Job Offers

• Career Level: Intern
• Education Level: No Education Listed