TD&O Wholesale Lending & Sales Enablement Service Delivery - Business Enablement Lead

Truist•Atlanta, GA

1d•Onsite

About The Position

The Business Enablement Lead (BEL) serves as a strategic partner to the Wholesale Lending & Sales Enablement Service Delivery division, driving operational excellence, organizational alignment, and consistent execution of key business priorities. This role works closely with the divisional leader to oversee business operations, optimize processes, and strengthen coordination across teams. Acting as a trusted advisor, the BEL provides the insights, structure, and connectivity needed to enable effective decision making and enhance overall performance. Functions as the primary liaison between the Wholesale Lending & Sales Enablement Service Delivery Team, the broader Wholesale TD&O organization, the WHL BMO, and TEMPO. The BEL ensures seamless communication, timely information flow, and alignment of goals and initiatives. Core responsibilities include Chief of Staff–like leadership across strategic planning, operational reporting, communication, and business management. This includes gathering, consolidating, and communicating the division’s strategy, goals, priorities, accomplishments, risks, financials, and workforce insights. The BEL also serves as the central point of contact for enterprise and cross functional requests, ensuring responses are coordinated, accurate, and aligned with divisional objectives.

Requirements

Bachelor’s degree and minimum ten years of related experience or an equivalent combination of education and experience to include general business management, consulting-type work, or other disciplines related to executive reporting, operations management, business management and/or technology.
Broad knowledge across multiple areas such as executive reporting, stakeholder management, finance, project management, and change management
Ability to interpret internal and external business challenges, and apply best practices to improve products, processes, or services.
Ability to exercise judgment in solving technical, operational, and organizational challenges.
Superior executive-level communication skills (verbal and written), including negotiation, persuasion, and ability to influence others to adopt a new perspective and handle interpersonal issues with tact and diplomacy.
Ability to be organized, consume volumes of information, data, and synthesize in an executive summary manner
Ability to think critically to connect the dots across information and organizations
Ability to support slideware creation for deliverables at the executive level
Ability to provide highest level of attention to detail across all deliverables
Ability to establish positive working relationships across a large organization
Ability to work in a fast-paced environment where quick turnaround is demanded

Nice To Haves

Senior Business Management / COO‑Style Leadership - Proven experience in a Chief of Staff or business execution role for a large financial services organization, overseeing strategy execution, governance, and operational cadence.
Portfolio, Governance & Performance Management Expertise - Demonstrated success managing enterprise portfolios, executive reporting, KPIs, and investment governance across complex, multi‑year initiatives.
Executive Advisory & Stakeholder Leadership - Strong executive presence with the ability to advise senior leaders, synthesize complex information, and coordinate enterprise and cross‑functional responses.
Large Bank Operations & Lending Domain Acumen - Working knowledge of large‑bank operating models and end‑to‑end operational lifecycles, including exposure to lending products, servicing, fulfillment, risk controls, and regulatory considerations, with the ability to translate business and operational realities into effective governance and execution.

Responsibilities

Support the Business Operations function spanning ET or for a leader of a specific division within ET.
Support leader Executive Reporting routines (including but not limited to Board, Committee, Operating, Staff, Investor Relations, External Media)
Support various efforts or projects of significant complexity and/or risk exposure
Indirectly or directly support a team or multiple teams of internal and/or external ET resources to deliver various efforts or projects
Identify and implement Continuous Improvements to create efficiencies in the running of the organization (including creation and maintenance of policies, procedures, and/or job aids, and process automation)
Establish and maintain relationships across all levels of leadership and partners including but not limited to Finance, HR, Legal / Office of the Corporate Secretary, Risk, Audit, and Communications