Business Development Team - Supervisor

Glovis•Irvine, CA

2d•Onsite

About The Position

The Customer Solutions Supervisor serves as the primary point of contact for existing customers, providing solutions to inquiries, service issues, and business needs. This role collaborates with internal departments to resolve customer concerns, support product and service adoption, and ensure a positive customer experience. The supervisor is responsible for identifying existing customer requirements, recommending appropriate solutions, and maintaining strong customer relationships.

Requirements

Excellent written and verbal communication skill
ADVANCED PC skills - Word, Excel, Powerpoint, Outlook
Excellent interpersonal and customer service skills
Strong organization, prioritization, and analytical skills, with keen attention to detail
Must be able to work independently and at the direction of Manager and/or HOT, HOD
Bachelors Required
5 - 8 years of direct experience in Sales and Marketing and/or 3PL and 4PL

Responsibilities

Serve as the primary commercial point of contact for existing non-captive OEMs, conducting regular check-ins and business reviews.
Analyze existing customer usage data to identify up-sell, cross-sell, and early renewal opportunities.
Identify customer pain points and coordinate with internal tech support, product, or account teams to deliver robust solutions.
Proactively negotiate contracts and mitigate churn risks.
Provide comprehensive follow-up and prepare variance analysis studies to assess the outcome of the planned versus actual.
Work with team to create, review, and question cost and pricing models for new and current business.
Collaborate with and provide support to Operations and Finance departments on day-to-day tasks as well as special projects.
Support Business Development Manager in meeting sales targets by actively engaging in client meetings, negotiations (customers/vendors), and constructing proposals.
Identify opportunities to improve existing non-captive customer satisfaction and operational efficiency.
Escalate complex issues to appropriate teams and follow through to resolution.
Communicate updates, solutions, and recommendations to customers.
Prepare reports and documentation related to customer activities and service performance.
Other duties as assigned

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
Health Care & Dependent Care Flexible Spending Accounts (FSA)
Basic Life and AD&D as well as Short-Term & Long-Term Disability
Paid Vacation, 14 Holidays, and Sick leave
Hospital and Critical Illness Insurance
Wellness Program and Gym Reimbursement
401(k) with Generous Matching
Referral Bonuses
Auto Allowance
Quarterly Employee Lunches, Summer Refreshments, and Monthly Team Building Activities
Discretionary Bonuses
Tuition Reimbursement