Business Development Specialist - Moncton Chrysler
About The Position
The Business Development Coordinator will play a key role in driving sales and customer satisfaction by handling inbound and outbound customer inquiries, setting appointments, and facilitating communication between customers and various departments within the dealership. This position requires someone who is tech savvy, has strong communication skills, a customer-focused mindset, and the ability to contribute to the growth of the business. This role also offers opportunities for growth, as the BDC initiative is often a spring board for floor sales in a dealership environment or other areas. If anticipating needs and taking pride in how you can contribute to the overall customer experience sounds motivating, please apply! Moncton Chrysler Dodge Jeep Ram is proud to be a part of the AutoCanada dealership network.
Requirements
- Previous experience in a customer service, hospitality (hotel/restaurant/cafe) is welcome and will be greatly considered and/or previous/current BDC role in a dealerhip
- Excellent verbal and written communication skills with the ability to interact professionally with customers and team members.
- Strong ability to identify customer needs, handle objections, and provide solutions in a positive and efficient manner.
- Ability to manage multiple tasks and prioritize responsibilities effectively in a fast-paced environment.
- Experience with CRM software or similar tools to manage customer information and interactions (we are willing to train enthusiastic candidates)
- Ability to resolve customer concerns or inquiries in a timely and professional manner.
- Strong collaborative skills, working well with others across different departments to achieve common goals.
- Bilingual French and English skills are required as this role will communicate in French and/or English with our patrons.
Nice To Haves
- Previous auto BDC experience
- Hospitality roles such as, hotel/resort/front desk, restaurants and/or coffee shops
- Any hospitality role that is a face paced environment, encourages customer connection and relationship building, where client experience is highly in focus
Responsibilities
- Handle inbound and outbound calls, emails, and live chat inquiries from customers, addressing their needs and providing relevant information about products, services, and promotions.
- Schedule appointments for service, sales, and other dealership departments by engaging with customers, understanding their needs, and coordinating with the appropriate team members.
- Qualify leads and potential customers, directing them to the appropriate department (sales, service, etc.) to ensure follow-up and conversion.
- Assist the sales team by providing qualified leads and setting appointments for customer test drives or consultations.
- Regularly follow up with existing and potential customers to ensure satisfaction, answer any questions, and encourage continued engagement with the dealership.
- Utilize the dealership’s Customer Relationship Management (CRM) software to track customer interactions, update customer information, and follow up on sales opportunities or service reminders.
- Focus on improving customer retention by providing exceptional service, solving problems, and ensuring that customers are fully satisfied with their experience.
- Work closely with the sales, service, and management teams to ensure a seamless customer experience, providing updates on customer interactions and feedback.
- Track and report on key performance metrics, including call volume, appointment scheduling, customer follow-ups, and lead conversion rates.
Benefits
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Professional development and the opportunity to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
