Business Development Specialist - Inside Sales

Rhythm Healthcare•Fort Myers, FL

6d•Onsite

About The Position

The Business Development Specialist (BDS) (Inside) is responsible for driving revenue growth through high-volume, proactive sales activity, developing customer relationships, expanding product penetration within existing accounts, and generating new business. The role is designed to identify and close sales opportunities through a disciplined, primarily phone-based sales approach. This role focuses on generating new business, growing existing customer relationships, and meeting or exceeding sales goals through consistent daily activity. The Business Development Specialist will be expected to identify customer needs, create sales opportunities, and effectively communicate the value of Rhythm Healthcare’s product portfolio. To be successful as a BDS at Rhythm Healthcare, you must be motivated, coachable, resilient, and comfortable communicating with customers by phone. Success requires preparation, consistent follow-through, strong organizational skills, and a willingness to continuously learn and improve.

Requirements

High school diploma or equivalent required
Previous sales, customer service, call center, healthcare, or business experience is preferred but not required
Strong interest in developing a career in sales
Proven ability to communicate effectively and build relationships
Demonstrated ability to learn quickly, accept coaching, and adapt to new situations
Strong work ethic and willingness to consistently meet daily activity and performance expectations
Proficiency with Microsoft Office Suite and ability to learn CRM systems
Superb interpersonal skills, including the ability to quickly build rapport, communicate effectively, problem-solve, demonstrate empathy, and seek resolution
Driven self-starter with a strong work ethic, attention to detail, and the ability to succeed in a highly accountable sales environment
Comfortable handling a high volume of inbound and outbound phone calls
Excellent written and verbal communication skills
Strong listening and questioning skills
Ability to learn diverse skills quickly and efficiently, with an attitude of constant improvement and a desire for ongoing personal development
Ability to effectively communicate product information and value propositions
Organized and able to manage multiple opportunities and follow-up activities
Strong sense of personal accountability
Coachable and receptive to feedback
Competitive mindset with a strong desire to achieve and exceed goals
Commitment to excellent customer service and follow-up
Above-average ability to use standard computer programs, including but not limited to Excel, Word, and PowerPoint
Ability to learn and effectively use CRM systems and other sales technology

Nice To Haves

bachelor’s degree preferred
Previous sales, customer service, call center, healthcare, or business experience is preferred but not required

Responsibilities

Achieve and exceed sales goals by executing a disciplined sales process and maintaining a strong opportunity pipeline
Handle a minimum of 75 activities/dials per day, consisting of both inbound and outbound calls
Add value to every customer interaction by understanding customer needs, identifying opportunities, and recommending appropriate solutions from the Rhythm Healthcare product portfolio
Generate new business opportunities through proactive outbound prospecting and follow-up
Respond effectively to inbound customer inquiries and identify opportunities to generate additional business
Manage sales opportunities through the full sales cycle, from initial contact through close
Follow the opportunity pipeline process to ensure timely progression through sales stages, with clear next steps and consistent follow-up
Maintain accurate and complete CRM records for all sales activities, opportunities, and customer interactions
Identify opportunities to market, sell, upsell, and cross-sell assigned Rhythm Healthcare products to new and existing durable medical equipment providers
Collaborate with field sales resources on shared customers and opportunities to maximize total account growth and deliver a consistent customer experience
Build and maintain strong relationships with key decision-makers, influencers, and customers
Develop a strong understanding of Rhythm Healthcare’s products and effectively communicate product benefits and value
Tailor messaging and sales approach based on each customer’s needs, priorities, and business challenges
Follow through on commitments to ensure customer satisfaction, trust, and long-term retention
Partner with sales leadership to review pipeline health, identify roadblocks, and develop strategies to close opportunities
Collaborate with internal teams, including Customer Experience, Sales Operations, AR, and Operations, to ensure a seamless customer experience
Research prospective customers, identify key contacts, and generate new business opportunities
Participate in sales training, coaching, team meetings, and other development activities
Provide feedback to leadership on customer needs, competitive threats, and potential product or process improvements
Analyze and create reports as required
Achieve sales quotas and other performance metrics
Maintain a professional presence and represent Rhythm Healthcare’s Core Values of Emotional Intelligence, Grit, Growth Mindset, and Sincerity
Continuously develop product knowledge, sales skills, and industry knowledge
Demonstrate a positive, team-oriented attitude and willingness to contribute to the success of the overall sales organization