Business Development - Sales

Hendrick Automotive Group • Franklin, TN

2d • Onsite

About The Position

Primarily responsible for lead generation activities in support of the company’s sales and service goals. This role involves answering incoming phone calls, logging customer information, scheduling appointments, confirming appointments, re-scheduling no-shows, following up with sales or service departments, maintaining customer databases, contacting the customer base about marketing incentives, responding to website inquiries, and forwarding customer concerns to the appropriate manager. The position also requires maintaining CSI at or above company standards, maintaining an organized work area, participating in required training, and following all company policies and regulations.

Requirements

• Previous customer service and/or business development experience.
• Ability to deliver superior customer satisfaction.
• GED or High School Diploma.
• Up to 3 years of work experience.
• Intermediate knowledge of Microsoft Office products.
• Intermediate ability and knowledge of Dealership Management System and additional software programs to support operations.
• Ability to understand and follow instructions.
• Ability to communicate effectively with customers and company personnel.
• Strong interpersonal skills.
• Regular and predictable attendance.
• Ability to read and comprehend instructions, correspondence, and memos.
• Ability to receive and communicate with customers courteously, efficiently, and professionally.
• Ability to add, subtract, multiply and divide.
• Ability to apply common sense understanding to carry out instructions.
• Ability to deal with standardized situations.

Nice To Haves

• Associate Degree
• Bachelor Degree
• Master Degree
• Doctorate Degree
• Field of Study/Work Experience in Accounting, Automotive, Business, Human Resources, or Information Technology.

Responsibilities

• Answer all incoming phone calls according to a proven, pre-set script, and schedule a sales or service appointment.
• Log all customer comments into Dealership Management System.
• Schedule follow-up contact if no appointment is made in Dealership Management System.
• Confirm scheduled appointments with future customers.
• Post scheduled appointments on appointment board in the Business Development Center.
• Re-schedule “no-show” customer appointments.
• Follow-up with sales or service department to determine if the appointment was kept and what the outcome was.
• Schedule future contact as needed.
• Maintain and update customer changes in database.
• Contact current customer base on current marketing incentives.
• Respond to customer website request (internet inquiries).
• Contact internet clients via e-mail and phone to schedule a sales or service appointment.
• Notify necessary departments to inform of appointments set.
• Forward any customer concerns to the correct department Manager and follow-up.
• Maintains CSI at or above Company standards.
• Maintains an organized, clean and safe work area.
• Participates in required training.
• Follows Safeguards rules and regulations.
• Demonstrates the Company’s Core Values.
• Maintains accurate timekeeping record in timekeeping system.
• Complies with Company policies and procedures.
• Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties.

Benefits

• Hendrick Automotive Group teammates help each other to balance their commitments to family and to the community they represent.
• Our 10,000 plus teammates across the country are empowered and trained to be leaders within our organization.
• We work daily to invest in the improvement of our teammates and develop resources to offer opportunities for personal growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED