Business Development Representative

Tarkett•Solon, OH

27d•Hybrid

About The Position

Responsible for supporting all aspects of Business Development for Sales including customer accounts, projects, and follow-ups. Foster collaboration between the Business Development team and sales force. Acts as a bridge between sales force and other departments. Ensures accuracy, consistency, and governance of customer accounts, project, and quote data within the CRM system.

Requirements

Associate degree in a related field or relevant experience.
Organization & time management
Ability to prioritize multiple tasks
Must be detailed oriented
Strong problem-solving skills
Works well under pressure with time sensitive data
Excellent interpersonal and communication skills, both written and verbal
Strong team player
Commitment to company values

Nice To Haves

Knowledge of Dynamic CRM and MS Power BI is a plus but not required.

Responsibilities

Lead Management: Support sales force in qualifying leads from multiple sources. Research & identify opportunities for follow-ups for the sales force. Collaborate with sales team to identify and convert target accounts. Accurately track & document activities, interaction with leads, and the outcomes. Update backlog of leads, as needed.
Pipeline Management: Assist sales force by accurately creating & managing projects in CRM. Follow up on projects, probabilities, dates, win/loss. Track projects from lead → quote → opportunity → order → project completion. Collaborate with sales team, marketing, customer service & operations to improve business performance. Confirm order coding is correct in Power BI reporting & partner with customer service to update as needed. Identify opportunities for improvement. Maintains standardization of process and workflows. Attend Weekly/Monthly/Quarterly performance meetings.
Quote Management: Create Quotes & SPAs. Ensures pricing logic, splits and margin rules are applied correctly in CRM. Ensures quotes follow approval workflows, SPA rules, and customer portal requirements. Confirms proper account selection, customer hierarchy, ship-to/bill-to accuracy, and quote ownership.
CRM Support: Provide one-on-one assistance to the sales force on navigating the site. Provide assistance on lead activities & follow-up tasks. Manage and maintain CRM customer account data, including creation, updates, hierarchies, and ownership alignment. Create, update & maintain customer contacts. Monitor data quality; identify and resolve duplicates, inaccuracies, and incomplete records. Set up national accounts and link related companies to these accounts. Create personalized dashboards & views. Communicate requests for changes/additions per guidelines. Follow SOPs & enforce guidelines for data integrity & governance standards. Creates consistency across all regions and sales reps.