Business Development Representatives

CareerPaths NW•Fife, WA

23h

About The Position

The Business Development Representative sells HVAC and plumbing maintenance agreements within an assigned geographical territory, helping drive revenue growth and deliver maintenance solutions to new and existing clients. The role includes developing proposals, assessing client energy and operating costs, managing accounts and renewals, and building lasting customer relationships. The representative is expected to meet defined sales and retention targets, maintain an active sales pipeline, and support the organization’s values, mission, and customer commitments.

Requirements

At least 2 years of outside sales and customer service experience.
At least 2 years of cold calling, warm calling, and high-volume prospecting experience.
Demonstrated history of meeting or exceeding sales quotas.
Excellent interpersonal and persuasive verbal and non-verbal communication skills.
Self-motivated and able to work independently.
Ability to manage ongoing accounts while pursuing and closing new business.
Proficiency in Microsoft Word, Outlook, PowerPoint, and Teams.
Strong organizational and time-management skills.
Solution-oriented mindset and active listening skills.
High emotional intelligence.
Ability to see, hear (naturally or with correction), and speak clearly.
Ability to meet physical requirements including sitting, standing, gross and fine motor manipulation, climbing ladders, navigating attic and small access spaces, and heavy lifting.
Comfort navigating heights and unclean spaces.
Ability to work extended hours when business needs demand.

Nice To Haves

At least 2 years of experience with mechanical systems and/or field experience in HVAC systems.
A college or technical degree.

Responsibilities

Identify, sell, and negotiate HVAC and plumbing service maintenance agreements within an assigned territory.
Estimate, generate, and present sales proposals to new and existing clients.
Assess clients’ energy and operational costs and explain how available services may reduce expenses.
Meet sales activity schedules set by the Sales Manager.
Schedule and conduct customer service meetings to support ongoing client satisfaction.
Negotiate contract renewal increases or changes monthly.
Generate at least $150,000 in annual preventative maintenance sales.
Maintain an active sales funnel of at least $100,000.
Schedule five first appointments each week for new preventative maintenance sales.
Propose at least five new preventative maintenance agreements each month.
Maintain a customer retention rate of at least 94%.
Develop new clients through networking and referrals from current clients.
Resolve client complaints with fast, solution-oriented thinking.
Build positive relationships with clients and colleagues.
Participate in department meetings and submit required reports, including expense reports, sales reports, activity logs, and business plans, on time.
Uphold and contribute to the core values of Reliability, Advocacy, Collaboration, Integrity, and Safety.
Understand, accept, and support the organization’s Mission Statement, Operating Guidelines, Operational Beliefs, and Customer Commitment.
Perform additional tasks as assigned.