Business Development Representative- West

Genesys•Colorado Springs, CO

1d•Hybrid

About The Position

At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Role Overview: Drive pipeline growth across a defined set of enterprise accounts in the Western United States by identifying, engaging, and converting high value opportunities into qualified pipeline. This role shapes how Genesys expands its footprint by opening new logos and unlocking growth within existing customers through strategic engagement. You will partner closely with Account Executives and cross functional teams to influence territory strategy, align outreach to business priorities, and accelerate revenue outcomes. At Genesys, you contribute to redefining customer experience through cloud and AI driven innovation that helps organizations deliver more empathetic, connected interactions at scale. Success in this role builds exposure to enterprise selling motions, senior stakeholder engagement, and long term career progression within a global sales organization.

Requirements

1 to 3 or more years of experience in a BDR, SDR, or inside sales role within SaaS, cloud, CX, or technology environments
Proven track record of outbound prospecting and pipeline generation in complex or enterprise level accounts
Experience engaging mid to senior level stakeholders within large organizations
Strong understanding of enterprise sales cycles and account based selling approaches
Proficiency with Salesforce, LinkedIn Sales Navigator, and modern sales engagement platforms
Strong communication, organization, and time management skills
Demonstrated ability to manage multiple priorities in a performance driven environment

Nice To Haves

Experience selling or supporting customer experience, contact center, or cloud based platforms
Familiarity with AI driven sales tools and data informed prospecting strategies
Exposure to account based marketing or coordinated enterprise sales motions
Strong business acumen with the ability to connect technical solutions to business value

Responsibilities

Drive multi channel outbound prospecting strategies that generate qualified pipeline across new logo and existing enterprise accounts
Identify and prioritize high value opportunities through deep account research, market insights, and customer intelligence
Engage senior decision makers and influencers to build credibility and advance strategic sales conversations
Partner with Account Executives to develop and execute territory plans that increase pipeline coverage and conversion rates
Uncover expansion opportunities within existing customers by aligning solutions to evolving business challenges and growth objectives
Qualify inbound and marketing generated leads into high quality opportunities that accelerate sales velocity
Position Genesys Cloud and CX solutions in a way that connects customer challenges to measurable business outcomes
Leverage data, analytics, and modern sales tools to continuously optimize outreach effectiveness and engagement strategies
Maintain accurate pipeline visibility, activity tracking, and forecasting within Salesforce to support revenue predictability
Consistently meet or exceed pipeline generation targets, meeting goals, and conversion metrics tied to territory performance