Business Development Representative

Nealey Tire & Auto•Annapolis, MD

21h•Onsite

About The Position

Our top-performing Business Development Representatives are high-energy, disciplined professionals who love the "win" of booking an appointment. We don't just answer phones-we drive the schedule. We've found our strongest hires come from these backgrounds: Former Athletes: Individuals with mental toughness who can handle "no" and keep pushing for the "yes." Phone Sales Pros: Closers who have experience in outbound dialing, lead generation, or appointment setting. Hospitality & Service Experts: People who understand the "guest first" mentality but have the hunger to sell. Goal-Oriented Achievers: Professionals who thrive in performance-based environments and love seeing their metrics hit the target. We value persuasion, radical accountability, and the professional drive to master our proven scripts. As a Business Development Representative, you are the engine that keeps our service bays full. You aren't just "making calls"-you are securing revenue. Your daily focus includes: Outbound Engagement: Execute high-volume outbound calls to existing and potential customers with enthusiasm and authority. Appointment Setting: Master the art of the "close" by turning a conversation into a firmly booked service appointment. Retention Excellence: Conduct follow-up calls to ensure 100% customer satisfaction and resolve any concerns with professional poise. Value-Based Selling: Educate customers on their vehicle's needs and overcome objections to ensure they prioritize their service visit. Database Management: Maintain an organized CRM, ensuring every lead is tracked and every follow-up is executed with precision. KPI Ownership: Collaborate with the Service Manager to hit daily and weekly booking targets and conversion goals. At Nealey Tire & Auto in Annapolis, MD, we're not just fixing cars- we're building one of the most respected and fastest-growing automotive service companies in Maryland. With five thriving locations (and more on the way), we've built a reputation on integrity, performance, and a proven system that delivers results. We're looking for a Business Development Representative who wants to be rewarded for their output. If you are growth-minded, energetic, and ready to win, you'll fit right in.

Requirements

2+ years of experience in outbound calling, appointment setting, or phone-based sales
Ability to be comfortable in a role where your success is measured by daily KPIs (calls made, appointments booked) and where bonuses are tied to performance
Ability to commit to strict punctuality and a consistent high-energy work schedule

Nice To Haves

Former Athletes: Individuals with mental toughness who can handle "no" and keep pushing for the "yes."
Phone Sales Pros: Closers who have experience in outbound dialing, lead generation, or appointment setting.
Hospitality & Service Experts: People who understand the "guest first" mentality but have the hunger to sell.
Goal-Oriented Achievers: Professionals who thrive in performance-based environments and love seeing their metrics hit the target.

Responsibilities

Execute high-volume outbound calls to existing and potential customers with enthusiasm and authority.
Master the art of the "close" by turning a conversation into a firmly booked service appointment.
Conduct follow-up calls to ensure 100% customer satisfaction and resolve any concerns with professional poise.
Educate customers on their vehicle's needs and overcome objections to ensure they prioritize their service visit.
Maintain an organized CRM, ensuring every lead is tracked and every follow-up is executed with precision.
Collaborate with the Service Manager to hit daily and weekly booking targets and conversion goals.