Business Development Representative

Watsco • Melborne, FL

1d

About The Position

The Business Development Representative provides support and service to the company and its customers, promoting sales through the company website to its customer and dealer network. The role drives profitable sales growth by developing, maintaining, and advancing accounts through regular customer contact. It reports to the Director of Sales.

The representative develops customer relationships, responds to customer communications, helps resolve dealer and end-user relations problems, and pursues new business through outbound calls. The role also identifies business trends and opportunities, supports adoption of company technologies, consults with customers about products and programs, and uses Salesforce to document and plan activities. Additional work includes assessing customer needs, recommending products or services, negotiating sales terms, preparing sales presentations and proposals, and attending training as needed to stay current on customer needs and product developments.

Requirements

• High school diploma.
• Demonstrated performance history in sales and new market development.
• Proven success meeting sales goals and ability to analyze and interpret sales and market data.
• Solid business and problem-solving skills, with a focus on internal and external customer service.
• Strong Microsoft Office skills, including Word, Excel, PowerPoint, Outlook, and Access, as well as Salesforce and other web-based applications.
• Strong negotiation and interpersonal skills, including the ability to communicate with people at all levels of internal and external groups.
• Excellent customer-service mindset and ability to develop long-term relationships.
• Strong analytical aptitude and ability to analyze and interpret data.
• Ability to conduct consultative sales presentations.
• Ability to work independently and in a team environment.
• Proactively seeks continuous process and service improvements.
• Ability to use a computer keyboard, monitor, and telephone for prolonged periods.
• Vision abilities including close, distance, color, and peripheral vision; depth perception; and ability to adjust focus.
• Frequently required to stand, sit, or walk, and to climb, kneel, crouch, or crawl.

Nice To Haves

• Knowledge of HVACR terminology and HVACR products.
• Creative sourcing ideas.

Responsibilities

• Develop customer relationships by providing exceptional service in response to incoming customer communications.
• Assist in resolving customer relations problems involving dealers and end users.
• Seek new business opportunities through outbound sales calls to new and existing customers.
• Identify trends, opportunities, and threats to core business.
• Ensure assigned customers understand how to use company technologies and help increase adoption and usage.
• Use sales and account management processes to consult with customers and increase their knowledge of products and programs.
• Communicate effectively with internal and external groups.
• Use Salesforce to document and plan activities, including calendars, tasks, and events.
• Assess client needs and recommend or assist in selecting appropriate goods or services; negotiate prices or other sales terms.
• Develop sales presentations, proposals, and other materials illustrating the benefits of goods or services.
• Attend training classes as necessary to meet customer needs and expectations and stay informed about technical developments and product-line changes.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED