Business Development Representative (BDC) – Land Rover Troy

Lithia & Driveway • Troy, MI

1d • Onsite

About The Position

At Land Rover Troy, every customer interaction matters—and it starts with you. As a BDC Representative, you’re the voice and connection behind the brand, creating momentum that turns interest into appointments and appointments into long-term clients. This is a fast-paced, high-impact role where your ability to communicate, organize, and follow through directly drives success for both the customer and the store.

Requirements

• Strong communication skills (phone confidence is key)
• A natural sense of urgency and ability to manage multiple conversations at once
• High attention to detail and organization
• Comfortable working with CRM systems and technology
• Goal-oriented mindset with a focus on results

Nice To Haves

• Previous BDC, call center, or customer engagement experience is a strong plus

Responsibilities

• Serve as the first point of contact for incoming sales inquiries (phone, internet, and leads)
• Convert interest into firm, show-ready appointments for the sales team
• Maintain consistent follow-up with prospects to keep opportunities moving forward
• Build and manage a clean, accurate customer database for retention and repeat business
• Stay current on Land Rover products, pricing, and current offers
• Partner with sales leadership to improve processes and customer experience
• Handle inbound and outbound communication with professionalism and urgency
• Identify and escalate customer concerns when needed

Benefits

• Competitive pay with performance-driven incentives
• Medical, Dental, Vision coverage
• Paid Time Off & Paid Holidays
• 401(k) + Employee Stock Purchase Plan
• Paid Life Insurance & Short/Long-Term Disability
• Lithia Learning Center (ongoing training & career development)
• Employee vehicle purchase discounts
• Wellness programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed