Business Development Representative

Dynamic Workforce Solutions•Tyler, TX

12d•Hybrid

About The Position

The Business Development Representative (BDR) is responsible for engaging employers across the East Texas region to promote workforce solutions and support regional economic development. This position serves as a primary liaison between the workforce system and the business community, identifying employer needs and connecting them to qualified talent and workforce programs. The BDR plays a critical role in expanding employer partnerships, increasing utilization of workforce services, and supporting successful employment outcomes for job seekers. This position works collaboratively with internal teams, including Employment Services (ES), Reemployment Services and Eligibility Assessment (RESEA), and Business Outreach to align employer needs with available workforce resources.

Requirements

Bachelor's degree in Business Administration, Marketing, Public Administration, or a related field; or equivalent combination of education and experience
Minimum of one (1) year of experience in business development, sales, workforce development, or a related field
Valid driver's license and ability to travel within the service area
Strong verbal and written communication skills
Ability to speak effectively and professionally to groups
Ability to build and maintain professional relationships with employers and stakeholders
Effective organizational and time management skills with the ability to manage multiple priorities
Analytical skills to interpret data and track performance outcomes
Ability to work independently and collaboratively in a team environment
Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and customer relationship management (CRM) systems
Understanding of workforce programs, employment services, and business engagement strategies

Nice To Haves

Experience in workforce development or public workforce systems
Knowledge of labor market information and regional economic trends
Experience working with diverse employer groups and community partners
Minimum of 2 years' business customer success management preferred

Responsibilities

Outreach and market to businesses the services available through Workforce Solutions East Texas (WSET).
Identify, recruit, and engage employers for participation in workforce programs and services
Initiate and maintain ongoing personal contact with a variety of business and industry representatives and job placement/training agencies.
Conduct outreach activities including cold calls, emails, site visits, and networking events to expand employer partnerships and participation.
Promote business-oriented Workforce Solutions services, including those offered by Texas Workforce Commission, the East Texas Workforce Board, and grant funded initiatives at the contractor level.
Produce, track, and document tangible outcomes from business relationships including job postings, hiring events, On-the-Job Training contracts, Work Experience contracts, training opportunities, and incentive programs
Collaborate with ES and RESEA staff to identify qualified candidates for employer needs
Collaborate with WSET Program staff to identify employment opportunities for individuals with specific needs.
Conduct labor market research to identify high-demand industries and emerging workforce needs
Develop and maintain long-term relationships with employers to support retention and repeat engagement
Initiates follow-up contact with employers to determine satisfaction with services and plan for quality improvement.
Plan, coordinate, schedule, and execute employer meetings, presentations, and hiring events (in-person and virtual)
Participates in community events, interagency events, and employer engagement activities to foster networking and public relation opportunities.
Maintain accurate and timely documentation of employer contacts, services, and outcomes in designated systems
Ensure confidentiality and compliance with all applicable policies, procedures, and regulations
Stay current on workforce programs, labor market trends, and innovative business engagement strategies
Achieve monthly Scorecard Goals
Utilize Extreme Customer Service behaviors with all interactions with internal and external customers.