Business Development Representative

Genesys•Indianapolis, IN

21d•$48,600 - $85,400•Hybrid

About The Position

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. Job Level P2 As a Business Development Representative, you will play a critical role in driving new business growth across strategic accounts in the New Logo East territory. This role is suited for an experienced BDR with a proven track record in outbound prospecting, account engagement, and pipeline creation within complex, enterprise environments. You will partner closely with Account Executives and cross-functional teams to execute targeted account-based strategies, engage senior stakeholders, and build a strong, qualified pipeline aligned with regional growth objectives.

Requirements

1–3+ years of experience in a BDR, SDR, or Inside Sales role within SaaS, CX, cloud, or technology environments
Proven experience as an experienced BDR, with strong outbound prospecting and pipeline generation results
Strong understanding of the of the New Logo East territory
Demonstrated ability to engage mid- to senior-level stakeholders in complex organizations
Strong business acumen, curiosity, and strategic thinking
Excellent communication, organization, and time-management skills
Experience with Salesforce, LinkedIn Sales Navigator, and modern sales engagement tools

Responsibilities

Drive strategic outbound prospecting across enterprise and mid-market accounts using multi-channel approaches (calls, email, LinkedIn, events, and campaigns)
Conduct in-depth account and market research, particularly within key industries, to identify high-value opportunities
Identify, engage, and build relationships with senior decision-makers and influencers
Partner closely with Account Executives to develop and execute account-based strategies and territory plans
Qualify inbound and marketing-generated leads, converting them into high-quality sales opportunities
Clearly articulate the value of Genesys Cloud and CX solutions, aligned to customer challenges and business outcomes
Leverage data, insights, and modern tools (e.g., AI, Sales Navigator) to optimize outreach and engagement strategies
Consistently generate qualified pipeline aligned with regional revenue targets
Maintain accurate pipeline management, activity tracking, and reporting in Salesforce
Meet and exceed KPIs related to pipeline creation, meetings, and conversion rates