Business Development Representative

Sprout Social•Chicago, IL

12d•Hybrid

About The Position

Sprout Social is looking to hire a Business Development Representative to the Sales & Customer Experience team. At Sprout Social, our Sales and Customer Experience team is the driving force behind how today’s most innovative brands use Sprout to power the future of customer connection. We sell and support the leading social intelligence platform for businesses, helping organizations unlock the full value of social data to drive strategic decisions. Through powerful social intelligence and trusted partnership, we enable teams to build authentic relationships and drive meaningful business impact. In this role, you will collaborate with the brightest minds in the industry to support global giants like Salesforce, Airbnb, and Equifax. We believe in the power of our people. You’ll find a culture that honors your ambition, encourages you to explore new horizons, and provides the framework for you to build a career that matters. If you’re ready to champion innovation and accelerate your impact, this is where you can do your best work.

Requirements

1+ years of sales, marketing or customer service experience OR relevant experience
A consistent track record of meeting and exceeding goals
Ability to work from Sprout’s Chicago office at least three days per week (Tuesday, Wednesday, and Thursday) with the possibility of additional in-office days depending on business needs

Nice To Haves

Exceptional organizational, presentation, and communication skills - phone, email, and webinar
Technical expertise and ability to acquire knowledge of new products
Driven to succeed and ability to work in a fast-paced environment

Responsibilities

Generate new business by prospecting outbound leads through cold outreach
Use outbound selling best practices to identify customer pain points while driving the value of our product
Strategically partner with Account Executives to create new business opportunities
Consistently learn and apply coaching related to sales strategy and processes
Leverage AI-powered tools and insights to research accounts, personalize outreach at scale, and prioritize prospects while maintaining a high-quality buyer experience
Identify and contact prospective clients to build the pipeline through a variety of methods including, but not limited to cold-calling, emailing, and mass email campaigns.
Approximately 50% of time spent will be on the phones prospecting.
Achieve department standards for activity that includes: Making a minimum number of quality outbound calls per day, of which at least 20% of those calls should result in quality conversations.
Scheduling a minimum number of new quality discovery calls per week.
Create a professional and engaging first impression with our prospects and customers.
Create, maintain and update database of prospects with complete information and emails.
Thoroughly qualify all outbound opportunities and collaborate with Account Executives for a smooth customer experience.
Begin incorporating AI-driven insights into prospect research, discovery preparation, and follow-up to improve conversion and pipeline quality
Generate new business through outbound prospecting.
Prioritize leads, research prospects and position relevant product features to solve business needs.
Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations.
Manage follow-up with calls-to-action to consistently build a sales pipeline.
Exceed activity and pipeline goals on a monthly basis.
Consistently achieve your opportunity and revenue targets.
Become an expert in all things social media, including advanced listening and employee advocacy.
Have mastered the uses cases of successful customers across different verticals and sophistication on social media.
Consistently reflect on your own skill and development gaps along with your Manager to identify personal and professional coaching areas.
Step up as a leader in the Sales Development organization by mentoring new hires.
Have a clear understanding of the SMB Account Executive organization and how to position yourself as an ideal candidate.
Have mastered the necessary skills needed to work a consistent outbound process, including time management, sense of urgency, and account prioritization.
Be a leader on the floor by sharing best practices and ways that you have been successful as an BDR.

Benefits

Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents.
Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources.
Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match).
Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind.
Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year.
Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family.
Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being.
Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet.
Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations.
Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line .
Office Environment: Beautiful, convenient, and state-of-the-art office in Chicago’s Loop.