Business Development Representative (Inbound)
About The Position
At BILL, our Inbound Business Development Representatives are often the first human interaction a prospective customer has with our company. This role is more than lead qualification. It is about creating a fast, helpful, and memorable first impression that sets the tone for the entire customer journey. We are looking for ambitious, customer-focused individuals who thrive in a high-velocity environment and are excited by the opportunity to help small and midsize businesses solve real financial challenges. The best Inbound BDRs combine urgency, curiosity, and strong communication skills to engage prospective customers, understand their needs, and connect them with the right Account Executive. This role is also one of the best ways to launch a long-term sales career at BILL. We have a strong track record of promoting high-performing BDRs into Account Executive roles, and many of our top AEs began their careers on the Inbound team.
Requirements
- Get energized by being the first person a customer speaks with and understand the impact of a great first impression
- Thrive in a fast-paced environment where responsiveness and prioritization are critical
- Are naturally curious and enjoy asking thoughtful questions to uncover customer needs
- Communicate clearly and confidently with business owners, finance leaders, and operators
- Enjoy juggling multiple conversations and opportunities at once
- Are coachable, competitive, and motivated by goals and performance metrics
- Take initiative in learning new products, messaging, and sales skills
- Bring a team-first mindset and enjoy celebrating wins together
- Demonstrate resilience and adaptability when navigating objections or changing priorities
Responsibilities
- Serve as the first point of contact for prospective BILL customers across phone, chat, web inquiries, and marketing-generated leads
- Respond quickly and thoughtfully to inbound interest, with a strong focus on speed-to-lead and customer experience
- Qualify prospects by understanding their business, pain points, and goals
- Schedule high-quality discovery calls and demos for Account Executives
- Manage a high volume of inbound conversations across calls, email, chat, and text while maintaining a personalized experience
- Partner closely with Marketing, Sales, and Operations teams to ensure a seamless prospect journey
- Accurately document customer interactions and next steps in Salesforce and other sales tools
- Continuously learn BILL’s product suite and value proposition to confidently articulate how we help businesses manage spend, payables, receivables, and financial operations
Benefits
- medical
- dental
- vision
- life and disability insurance
- 401(k) retirement plan
- flexible spending & health savings account
- paid holidays
- paid time off
- sales incentive and equity plans
- 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
- Employee Assistance Program (EAP)
- 11+ Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
