Business Development Representative (BDR) - Internet Sales
About The Position
As a Business Development Representative (BDR) in Internet Sales, you are the first point of contact for customers exploring Ulrich's solutions online. Your role is pivotal in identifying customer needs, qualifying leads, and setting the stage for a seamless sales experience. You'll use your communication skills, curiosity, and attention to detail to uncover potential customers' goals and ensure they're ready to move forward with one of our Lifestyle Designers. This is not a cold-calling role. Instead, you'll work with warm leads from online inquiries and marketing efforts, ensuring customers feel heard and valued before transitioning them to the next stage in the Ulrich Proven Process.
Requirements
- 1-2 years of experience in sales or customer-facing roles (remote sales or lead qualification preferred).
- Strong interpersonal and communication skills with a friendly, engaging phone presence.
- Tech-savvy with proficiency in Google Workspace and familiarity with CRM systems (HubSpot preferred).
- High activity output with excellent organizational and time-management skills.
- Curiosity, coachability, and a willingness to learn and adapt.
- A customer-first mindset and ability to uncover underlying needs.
- Persuasive and proactive in driving engagement and setting up next steps.
Responsibilities
- Respond to inquiries from online channels, including web forms, social media, and email.
- Qualify leads by understanding customer needs, dreams, and budgets.
- Build rapport and trust to ensure a positive first impression.
- Schedule appointments with Lifestyle Designers, ensuring accurate documentation in CRM.
- Provide designers with essential customer insights to set them up for success.
- Maintain accurate and detailed records of customer interactions and lead status in HubSpot CRM.
- Track follow-up activities to ensure leads stay engaged.
- Collaborate with the marketing and sales teams to refine lead qualification and nurturing processes.
Benefits
- Medical
- Vision
- Dental
- PTO
- 401(k) with company match
- Life and disability insurance options
- Professional development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
