Business Development Rep

Rochester Motor Cars•Rochester, MN

8h•Onsite

About The Position

The Business Development Center (BDC) Representative assists service customers with inquiries regarding their appointments, service requests and issues with service provided. At Rochester Motor Cars our goal is to be an industry leader and provide unmatched quality automotive products and services. It is our mission to exceed our customers’ and employees’ expectations and maintain their loyalty for a lifetime. We need just one more person to join our team immediately! This person will handle phone calls, email leads, appointment setting, online chats and call lists. We are seeking 1 more organized, detail oriented and driven person to join our team! This is a full time position of approximately 40 hours per week Monday through Friday with a rotating Saturday. NO SUNDAYS.

Requirements

High school diploma or equivalent preferred
Previous customer service experience preferred
Strong phone, computer and email skills
Excellent verbal and written communication
Team-oriented with desire to achieve both individual and collective goals
Excellent time management and organizational skills
Works well under pressure
Experience in a BDC/Internet Department or Call Center
Amazing phone skills and the gift of gab
Comfortable on the phone or behind a computer
Love phone sales
Organized, detail oriented and driven

Responsibilities

Manage high volume of incoming calls
Ensure all incoming calls are answered efficiently and professionally
Place outbound calls (customer follow-up, service reminders, setting appointments, etc.)
Follow-up with existing customers to confirm satisfaction and generate leads
Provide exceptional customer experience; contribute to high CSI scores
Enter and/or update customer information into the CRM system
Be a liaison between customers and the service department
Handle phone calls, email leads, appointment setting, online chats and call lists.