BUSINESS DEVELOPMENT REP

Guardian Recovery

1d•Hybrid

About The Position

The Business Development Representative is responsible for developing and implementing strategies to achieve budgeted goals for the facility. The Business Development Representative is responsible for developing and managing systems, particularly the referral development program. The Business Development Representative is also responsible for collaborating with the Senior Director of Business Development and staff to assure exceptional client and community satisfaction, and in developing and achieving community education and awareness goals. The Business Development Representative will assist in all areas in the development of marketing/PR materials and events that will be utilized for building relationships with senior executives, medical professionals, and other key decision makers, through presentations, seminars, trade shows, cold calling and telemarketing that will result in new patient referrals. They will directly assist and support marketing department personnel at key meetings with executive level audiences. They will demonstrate punctuality, organization, and proficiency in all areas of scheduling, filing, meetings, presentation, and customer relations. They will perform follow-ups as directed by management on prospect meetings and assist in the successful negotiation and acquisition of new referral/patient streams from targeted groups or individuals. They will demonstrate initiative, personal responsibility, and ownership of work to meet monthly, quarterly, and annual marketing goals in both written and verbal formats. They will develop and provide professional/community education programs to support referral development activities. They will review with the Senior Director of Business Development concerning the satisfaction levels of clients and referral sources. They will address with the Senior Director of Business Development, both operational issues and enhancement of customer (client and referral source) satisfaction. They will collaborate with the Director of Business Development to cultivate a center-wide referral base with diversified cultural aspects. They will implement specific relationship-building strategies of key referral groups (i.e., clinicians, judicial). They will collaborate with the Senior Director of Business Development to develop and implement direct promotional strategies. They will maintain 15% of cost vs. revenue. They will manage daily, weekly, and monthly schedules that adhere to requirements. They will cultivate lifetime referents that increase downstream conversions. They will problem solve and adapt solutions for goals. They will provide GRN representation at local events amongst their local community. They will immerse GRN into the local community by co-sponsoring and hosting Luncheon Learn events. They will manage monthly expenses, marketing budgets and event budgets. They will strategize with the Director for best practices with all efforts, as well as to identify new market opportunities. They will attend monthly staff meetings and Performance Improvement meetings. They will assist in special projects. They will demonstrate good verbal and written communication skills. They will maintain open communication with corporate staff, center staff, physicians, clinicians, and referral sources. They will respond positively to changing situations in the work setting. They will understand and adhere to all policies regarding client rights, as well as the anonymity and confidentiality of all clients past and present. They will protect the privacy of all client information in accordance with GRNH, LLC’s privacy policies, procedures, and practices, as required by federal and state law, and in accordance with general principle of professionalism as a healthcare provider. Failure to comply with the company’s policies and procedures on client privacy may result in disciplinary action up to and including termination of employment. They may access protected health information (PHI) and other patent information only to the extent that it is necessary to complete their job duties. The incumbent may only share such information with those who have specific client information you have in your possession to complete their job responsibilities related to treatment, payment or other GRNH, LLC operations. Expected to report, without the threat of retaliation, any concerns regarding GRNH, LLC’s policies and procedures on client privacy and any observed practices in violation of the policy to their supervisor. Perform other duties as assigned.

Requirements

Computer literacy.
CPR certification.
Knowledge of the Principles and Practices of the discipline.
Adherence to the Association for Ambulatory Behavioral Healthcare Code of Ethics.
Knowledge of Joint Commission Standards.
Proficiency in Communication & Written skills.
Knowledge of State & Federal Statutes Regarding Client Confidentiality laws.
Knowledge of Drug-Free Workplace Policies.
Knowledge of Workplace Violence.

Nice To Haves

Undergraduate degree from an accredited college or university; professional experience may substitute for degree requirement.
A minimum of one year of marketing experience, preferably in a health care delivery system setting.

Responsibilities

Developing and implementing strategies to achieve budgeted goals for the facility.
Developing and managing systems, particularly the referral development program.
Collaborating with the Senior Director of Business Development and staff to assure exceptional client and community satisfaction.
Developing and achieving community education and awareness goals.
Assisting in the development of marketing/PR materials and events.
Building relationships with senior executives, medical professionals, and other key decision makers through presentations, seminars, trade shows, cold calling and telemarketing.
Directly assisting and supporting marketing department personnel at key meetings with executive level audiences.
Demonstrating punctuality, organization, and proficiency in scheduling, filing, meetings, presentation, and customer relations.
Performing follow-ups on prospect meetings and assisting in the negotiation and acquisition of new referral/patient streams.
Demonstrating initiative, personal responsibility, and ownership of work to meet marketing goals.
Developing and providing professional/community education programs.
Reviewing client and referral source satisfaction levels with the Senior Director of Business Development.
Addressing operational issues and enhancing customer satisfaction with the Senior Director of Business Development.
Collaborating with the Director of Business Development to cultivate a center-wide referral base.
Implementing specific relationship-building strategies of key referral groups.
Collaborating with the Senior Director of Business Development to develop and implement direct promotional strategies.
Maintaining 15% of cost vs. revenue.
Managing daily, weekly, and monthly schedules.
Cultivating lifetime referents that increase downstream conversions.
Problem-solving and adapting solutions for goals.
Providing GRN representation at local events.
Co-sponsoring and hosting Luncheon Learn events.
Managing monthly expenses, marketing budgets and event budgets.
Strategizing with the Director for best practices and identifying new market opportunities.
Attending monthly staff meetings and Performance Improvement meetings.
Assisting in special projects.
Demonstrating good verbal and written communication skills.
Maintaining open communication with corporate staff, center staff, physicians, clinicians, and referral sources.
Responding positively to changing situations in the work setting.
Understanding and adhering to all policies regarding client rights, anonymity, and confidentiality.
Protecting the privacy of all client information.
Reporting concerns regarding client privacy policies and observed violations.