Business Development Operations Manager

Contexture • Phoenix, AZ

1d • Hybrid

About The Position

The Business Development Operations Manager provides administrative support for Contexture’s Business Development, Operations, and Engagement Department. This position works across multiple business applications to streamline and expedite functions. This position requires collaboration across multiple departments within the organization and effective execution of key business functions. This position is based in Phoenix Arizona; Denver Colorado; or Grand Junction, Colorado and requires local residency in one of these base locations. Our strategic flexibility allows for local work from home opportunities.

Requirements

• Excellent communication, influencing and partnering skills at all organizational levels.
• Demonstrated critical analysis and strategic planning capabilities.
• Understanding of clinical workflows.
• Understanding of the HIE landscape, including functionality, technology (HIT) and policy.
• Commitment to Contexture mission and strategic direction.
• Passion for improving healthcare.
• Valid driver’s license.
• Ability to excel in an entrepreneurial, fast-paced, diverse, results-oriented culture.
• Comfortable with changing priorities and evolving processes.
• Willing to proactively assist in development of best practices for the longer term.
• Demonstrated success in managing a sales funnel and closing contracts for services with payers, ideally in a national setting.
• Work in collaboration with other Contexture team members to ensure alignment across Contexture.
• Proven track record of establishing relationships, identifying customer needs, and defining value proposition.
• Demonstrated ability to think strategically and execute tactically.
• Adaptable, flexible, creative business thinking attributes are critical.
• Experience and comfort working with Senior Level executives.
• Excellent verbal, written, and interpersonal communication skills.
• High energy, positive, can-do attitude, and attention to detail.
• Strong initiative with solid work ethic and a willingness to roll up sleeves and do what it takes while at ease with ambiguity.
• Demonstrated ability to make sound decisions with limited information.
• Assertive, results- and success-oriented self-starter, with excellent project management skills.
• Highly developed multi-tasking skills.
• Team player with all Contexture staff and community.
• Strong sense of personal responsibility in achieving Contexture’s goals.
• Minimum of 3+ years of consultative sales or consulting experience with payers and life insurance groups; preferably in healthcare IT or with a clinical background.
• Bachelor's Degree required in Business, Healthcare Management, Information Systems or a related field; equivalent directly related work experience may be considered in lieu of a degree.
• Strong Microsoft product experience (Excel and Visio)

Nice To Haves

• Experience with E.H.R. software systems a plus.
• Experience with CRM systems; ideal knowledge of Sales Force

Responsibilities

• Tracks sales and program data, provide reporting to support forecasting and performance.
• Owns the development and ongoing maintenance of Salesforce reports and dashboards that provide visibility into Business Development, Development and Operations performance, programs and key metrics at the department, regional, and individual staff levels.
• Obtains data to track and promote targeted outreach, engagement, and sales reports.
• Provides administrative support for data entry into applicable business applications.
• Responds to external inquiries received by general inboxes and voicemail.
• Assist as needed in sales and contracting processes; including development of outreach documents, and presentation materials
• In collaboration with Marketing, manages exhibits at industry conferences and events, including all conference deadlines, registrations, schedules, staffing, budget, prep meetings, supply management, giveaways, and post-conference communications with attendees.
• Coordinates with Marketing in advance on materials to print for each conference, messaging, and any themes for the conference.
• Research logistics of new conference opportunities as they come up or upon request; primary contact for coordination of events/conferences/presentations
• Manages Contexture's corporate business development/growth memberships and collaborates with relevant internal teams to support organizational engagement and participation.
• In collaboration with Business Development leadership, creates, manages, and maintains departmental SOPs, Sales Force desktops, new staff onboarding and training materials, and supporting collateral to ensure Business Development staff have the resources, guidance, and tools necessary to effectively perform their roles.
• Creates Visio charts to document and improve process flow and inter-departmental handoff documentation.
• Gathers needed information from internal teams and responds to general inquiries.
• Assists with various operational and administrative tasks and related duties as assigned.
• Performs other related duties as assigned.

Benefits

• Contexture provides a comprehensive benefits package. For details, please request a Benefit Summary from our Benefits Department.
• The organization is an inclusive Equal Opportunity Employer . We do not discriminate on the basis of age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or other status protected by law or regulation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level