Manager, Business and Network Development Operations

University of Utah Health • Salt Lake City, UT

3d • Onsite

About The Position

This position is responsible for planning, organizing, and managing the internal operations of the assigned area within the department of Business and Network Development. This position is responsible for planning and developing business objectives, establishing budgetary information, and includes responsibility for the human resource operations of the assigned area. This position is responsible for developing digital health business plans by using goals and objectives for each program, applicable historical information and other available resources in order to align programs with expectations of sponsors and stakeholders. The incumbent represents the organization to the organization’s customers, the public, governmental organizations and other external sources and acts as a catalyst between the department and its customers, and staff, to ensure continuity and quality of service and care. This position does not have any responsibility for providing direct patient care.

Requirements

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated leadership skills in planning, and directing employees and processes, in order to effectively monitor and develop subordinates, to ensure the smooth operation of the department.
• Knowledge of assigned department's area of specialization in order to analyze, plan, and draw conclusions for recommendations to superiors.
• Bachelor's degree in a related area of assignment, or equivalency.
• Four (4) years of progressively more responsible leadership experience.

Nice To Haves

• Preferred Master's degree in a related area, or the equivalency.
• Digital Health or Telehealth experience.

Responsibilities

• Performs to required standards for job specific responsibilities and technical competencies.
• Hiring, training, developing, and communicating with staff.
• Responsible for developing, monitoring, and achieving budget goals. Manages labor and non-labor expenses to budget or flex budget. Manages revenue to budget to maximize potential revenue.
• Responsible for patient satisfaction scores within assigned area(s). Responsible for upholding PROMISE standards of direct reports and team members.
• Responsible to achieve quality goals for assigned area(s). Manages and promotes continuous process improvements in assigned area(s).
• Responsible to provide staff feedback on performance, including on-time appraisals and coaching. Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.
• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization. Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager