Business Development & Operations Associate (Medicaid Finance & Policy)

Milliman • Chicago, IL

2d • Hybrid

About The Position

Milliman’s Medicaid Finance and Policy practice is seeking a proactive and detail-oriented Business Development & Operations Associate to support strategic business development initiatives and day-to-day operations within our practice. This is an exciting opportunity for an early-career professional with a passion for operational excellence, business development and marketing, and leveraging technology such as AI to drive efficiency and innovation. Milliman’s Medicaid Finance and Policy Practice serves state Medicaid agencies and a wide variety of organizations significantly impacted by Medicaid reimbursement and funding, including hospital associations and safety net hospital systems. The practice is affiliated with the broader Milliman Medicaid Consulting Group consisting of 600+ professionals, including actuaries, healthcare consultants, attorneys, and statisticians.

Requirements

• Bachelor’s Degree or higher
• 2 or more years of relevant experience in business development/marketing or a related field—ideally in a consulting or professional services environment.
• Exceptional writing, editing, and communication skills; ability to synthesize complex information clearly and concisely.
• Experience working with SharePoint or another content management system, including content creation and basic site management.
• Interest in and familiarity with AI technologies, including how they can be applied to business problems and process improvement.
• Strong organizational and project management skills with attention to detail.
• Comfort working independently and collaboratively in a fast-paced, dynamic environment.
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, SharePoint) and willingness to learn new tools and systems.
• Interest in building a career within the healthcare industry, particularly related to Medicaid and other government health and human services programs.
• Individual(s) must be legally authorized to work in the United States without the need for immigration support or sponsorship from Milliman now or in the future.

Nice To Haves

• Please include a writing sample or tailored cover letter with your application.

Responsibilities

• Support the execution of business development initiatives, including proposal writing (responding to RFPs), conference tracking, resume updating and tracking, competitive analysis, and pipeline management.
• Assist with practice management improvements to streamline internal processes and support practice growth.
• Coordinate virtual business development and practice management meetings as well as annual onsite practice meeting.
• Maintain and enhance the practice’s SharePoint-based intranet, ensuring it is user-friendly, organized, and a valuable resource for our staff for business development and practice management purposes.
• Draft and edit high-quality written materials, including proposals, reports, communications, templates, and knowledge management assets.
• Conduct research and analysis to inform business strategy and related decision-making.
• Collaborate cross-functionally with consulting teams, marketing, IT, legal counsel, and leadership to support strategic priorities.
• Partner with consultants and Milliman legal teams to assist in the execution of legal documents and contracts through Milliman’s Enterprise Legal Management system.
• Explore and implement AI-powered tools and solutions to improve business processes and team productivity.
• Track key metrics and prepare regular updates on business development and operational performance.

Benefits

• Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners
• Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges
• 401(k) Plan – Includes a company matching program and profit-sharing contributions.
• Discretionary Bonus Program – Recognizing employee contributions
• Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses
• Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis
• Holidays – A minimum of 10 paid holidays per year
• Family Building Benefits – Includes adoption and fertility assistance
• Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria
• Life Insurance & AD&D – 100% of premiums covered by Milliman
• Short-Term and Long-Term Disability – Fully paid by Milliman
• skills training and career development
• learning and mentoring opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level