Business Development Officer 2

First National Bank Of Pennsylvania•Wilmington, NC

About The Position

The Business Development Officer 2 develops new small business loan and deposit relationships, services existing relationships, and supports the Bank’s strategic and financial objectives. The role maintains a prospective-customer calling program, builds referral networks, conducts prospecting and community outreach, and works with business partners to generate new business. The position focuses primarily on small business deposits and cross-selling small business loans and other affiliate products and services. The officer identifies customer needs, sells products and services within the Bank’s pricing and fee schedule, refers customers to specialists, and works with Branch Managers and other business partners. The role addresses customer problems, escalates issues when needed, and follows up to confirm resolution. It also tracks and reports calling activity, sales, and referrals. The position calls for a seasoned calling officer with a production history in small business loans and deposits and a significant network of centers of influence. The officer serves as a peer leader and coach to other Business Development Officers and Branch Managers and frequently conducts joint calls with other lines of business. The role also carries responsibility for understanding, reporting, responding to, managing, and monitoring business risks under F.N.B. Corporation’s risk management program and complying with applicable regulatory requirements and company procedures. Other related duties and projects may be assigned.

Requirements

BA or BS degree.
At least 7 years of experience.
Several years of experience as a calling officer, with a history of production in both small business loans and deposits and a significant following of centers of influence.
Experience in banking-related external sales.
General knowledge of financial institution lending policies and procedures.
Excellent project management skills.
Excellent written and verbal communication skills.
Excellent organizational, analytical, and interpersonal skills.
Excellent customer service skills.
Ability to use a personal computer and job-related software.
MS Word at a basic level.
MS Excel at an intermediate level.
MS PowerPoint at a basic level.
Must be legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Experience in community and civic activities.

Responsibilities

Develop new small business relationships and service existing small business loan and deposit relationships.
Prospect customers, identify current and future needs, and maintain attentive professional customer relationships.
Contact customers to determine loan, deposit, insurance, and investment needs.
Sell small business products and services that meet identified needs and comply with the Bank’s pricing and fee schedule.
Refer customers to specialists and cross-sell with Branch Managers, personal banking, and employee account relationships.
Maintain a prospective-customer calling program using referrals and other prospecting methods, including cold calls.
Resolve customer problems, refer matters to appropriate resources when necessary, and follow up to ensure satisfactory resolution.
Promote the Bank’s professional image and products and services through community involvement and outreach.
Develop and maintain referral networks by regularly contacting, attending to, recognizing, and entertaining referral sources in accordance with Bank policies and procedures.
Submit timely reports on business development activity, calls, sales, deposits, loans, and referrals.
Serve as a leader among peers and coach other Business Development Officers and Branch Managers.
Conduct joint calls with other lines of business.
Understand, report, respond to, manage, and monitor risks as required by the company’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.
Perform other related duties and projects as assigned.