Business Development Officer 2

First National Bank Of Pennsylvania•Greensboro, NC

About The Position

The Business Development Officer 2 develops new small business loan and deposit relationships, services existing small business relationships, and supports the Bank’s strategic and financial objectives. The role focuses primarily on small business deposits while cross-selling small business loans and other affiliate products and services. It involves prospecting, assessing customer needs, maintaining attentive customer relationships, and referring customers to appropriate specialists and business partners. The officer maintains a prospective-customer calling program, makes cold calls, networks with referral sources, conducts prospecting activities, and promotes the Bank’s visibility in the community. The role also resolves customer issues or refers them to appropriate resources and follows up to ensure satisfactory resolution. The officer submits timely reports on business development activity, sales, and referrals, serves as a peer leader and coach, and frequently conducts joint calls with other business-line partners. The position includes responsibility for understanding, reporting, responding to, managing, and monitoring business risks, and for complying with applicable regulations and company procedures.

Requirements

Bachelor of Arts or Bachelor of Science degree.
At least 7 years of experience.
Several years of experience as a calling officer, with a history of production in both small business loans and deposits and a significant following of centers of influence.
Experience in banking-related external sales.
General knowledge of financial institution lending policies and procedures.
Excellent project management, written and verbal communication, organizational, analytical, interpersonal, and customer service skills.
Ability to use a personal computer and job-related software.
MS Word at a basic level, MS Excel at an intermediate level, and MS PowerPoint at a basic level.
Legally authorized to work in the United States; employment-based visa sponsorship is not provided.

Nice To Haves

Experience in community and civic activities.

Responsibilities

Develop new small business relationships and service existing small business loan and deposit relationships through prospecting, customer profiling, and attentive relationship management.
Focus on small business deposits while cross-selling small business loans and other affiliate products and services.
Contact customers to determine loan, deposit, insurance, and investment needs.
Sell products and services that meet identified needs in accordance with the Bank’s pricing and fee schedule.
Refer customers to specialists and cross-sell with Branch Managers, owners’ personal banking, and employee account relationships.
Maintain a prospective-customer calling program using referrals and other methods to identify potential customers; make cold calls to promote Bank products and services.
Resolve customer problems or refer issues to appropriate resources, then follow up to ensure satisfactory resolution.
Promote the Bank’s professional image and visibility in the community and acquire new business within applicable budget, product, service, and time constraints.
Maintain and develop networking referral sources; contact, attend to, recognize, and entertain referral sources according to Bank policies and procedures.
Submit timely and efficient reports on calling activity, sales such as deposits and loans, and referrals using the prescribed method.
Serve as a leader among peers and coach other Business Development Officers and Branch Managers.
Frequently engage in joint calling with other business-line partners.
Perform other related duties and projects as assigned.
Understand, report, respond to, manage, and monitor business risks as required by F.N.B. Corporation’s risk management program.
Comply with regulatory laws, guidelines, and company procedures.