Business Development Manager - Automotive/Aerospace

Acuren Inspection, Inc.•Remote,

6d•Hybrid

About The Position

The Business Development Manager leads account sales, proposal development, client stewardship, and strategic growth initiatives, while supporting regional business development and managing existing accounts. This role focuses on building strong relationships with key decision makers, leveraging customer and competitor insights, and guiding prospects through the full partnership lifecycle, from service demonstrations to contract negotiation and implementation. The position also oversees CRM management, develops client feedback processes to address concerns proactively, and uses strategic data and industry insights to strengthen sales and marketing efforts, drive growth, and enhance proposal competitiveness.

Requirements

Ability to build and maintain strong internal and external customer relationships, proactively gather feedback, and use insights to improve services and strengthen trust.
Approachable, diplomatic, and tactful communicator who builds rapport across all levels of the organization, diffuses high-tension situations, and fosters constructive working relationships.
Skilled at empowering and motivating others, creating a positive team climate, delegating effectively, encouraging shared ownership, and driving high performance.
Capable of scoping projects, setting clear objectives, developing structured plans, allocating resources, anticipating challenges, and measuring performance against goals.
Strong ability to design and optimize workflows, improve efficiency, integrate activities for synergy, simplify complex processes, and maximize results with available resources.
Provides clear expectations and stretch goals, communicates priorities effectively, maintains open dialogue on results, and ensures work is executed in an organized and accountable manner.
Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
Excellent time and project management, interpersonal and communication skills
Self motivated and capable of working at a high technical and cognitive level
Comprehensive knowledge of rope access and related industrial services
In depth knowledge of Customer Relationship Management programs
5 years in management positions with direct responsibilities for sales and marketing programs
Prior experience in the automotive and/or aerospace industries required
Experience selling technical, engineering, inspection, testing, or industrial services within these sectors is highly desirable
Demonstrated ability to effectively manage people in an industrial service industry
University degree in a related field
Experience successfully implementing and managing sales process principles and practices in a service environment.

Responsibilities

Preparing and delivering presentations related to available IS technology and service offerings
Requesting and measuring satisfaction feedback from clients
Participating in client stewardship meetings
Developing higher level of intelligence of customers business needs
Dealing with client concerns prior to escalation
Educating clients with potential technology solutions
Identifying high opportunity industries and geographies
Participating in local and new market deep dives
Developing/executing on specific client opportunities
Playing active role in corporate account ownership
Actively managing major accounts (CRM)
Identifying, pursuing and implementing innovative approaches, technologies and/or solutions to client opportunities
Working closely with the Regional IS leadership to develop and implement regional strategic planning and execution of those plans
Preparing and making available updated collateral material – brochures, flysheets, PPT presentations, pricing, competitive assessments
Ensuring regions have active Client retention programs
Ensuring service excellence to key or strategic clients, focusing on internal systems for staffing, scheduling, invoicing, project execution, and following up to verify client satisfaction
Collaborating with Acuren corporate BD representatives in aggressive goal setting; communicating and implementing strategies to achieve the goals
Ensure that organization is situated to prepare bids that win
Utilizing process for lead generation
Maintaining effective working relationships with both internal and external clients by engendering an environment of responsive service and frequent communication
Administer tracking process for bid submissions and results
Monitoring and responding appropriately where contracts are approaching expiry
Providing a good example for employees by always directing and performing work in an ethical and reliable manner
Responsible for attaining or exceeding the annual sales budget for the assigned customers
Communicates weekly to identify account priorities
Responsible for inventory forecasts, sales administration of new items, resolving customer supply emergencies and everyday needs
Has an integral role in new business pitches and holds responsibility for the effective on-boarding of new clients.
Develops sales programs designed to achieve budgeted sales volume.
Focuses on growing and developing existing clients, together with generating new business.
Other work duties as assigned.