Automotive Business Development Representative

Napleton.Autos•Chicago, IL

6d•Onsite

About The Position

Welcome to Team Napleton! Are you ready for a fast-paced, professional career with a world-class culture and endless opportunities for development growth and career advancement? If you have a positive and contagious energy and want to be part of a fun team then this is the career for you! When you join Napleton Auto Group, you will be part of a family who is driven to succeed both personally and professionally! This position requires the learning and memorization of professionally persuasive skills and techniques designed to help the BDC representative develop rapport and build value with clients who are in various stages of the car buying process. It also encourages them to make an appointment to visit our showroom and meet with our Napleton Client Advisors. This position interacts daily with Sales Client Advisors and dealership support staff, as well as sales Managers.

Requirements

Computer literacy
Organizational skills
Follow-up abilities
Typing abilities
Ability to read and comprehend instructions and information

Nice To Haves

Learning and memorization of professionally persuasive skills and techniques
Develop rapport and build value with clients
Schedule appointments for the sales department
Address client concerns prior to appointment date (vehicle pricing, product availability, vehicle equipment questions, appointment process/duration)
Confirm client appointments
Data mining and prospecting for sales opportunities
Gauge customer satisfaction
Positive and contagious energy
Willingness to learn

Responsibilities

Handle customer contacts, follow-up, new business development and existing customer retention
Receiving and promptly responding to inbound sales calls and internet inquiries
Identify client needs and scheduling appointments for the sales department
Placing outbound phone calls and emails to potential and existing clientele
Ensuring client concerns are addressed prior to the appointment date such as vehicle pricing, product availability, vehicle equipment questions, appointment process/duration, etc.
Contacting clients prior to their appointment date to confirm their appointment(s)
Data mining and prospecting for sales opportunities
Execute prospect follow-up calls and gauge customer satisfaction
Attend and participate in department meetings
Ability to work in a fast paced, deadline oriented environment
Ability to work well as part of a team or group
Excellent oral, written and interpersonal communications skills
Express a positive attitude, exceptional work ethic and a willingness to learn
Computer literacy, organizational skills, follow-up and typing abilities
Ability to read and comprehend instructions and information