Business Development Manager

Daniels Health•Ellenwood, GA

5d•Onsite

About The Position

MCF Environmental Services, Inc. established in 1989 is an environmental waste transportation services Company looking for a positive and energetic Customer Success Specialist/Sales Account Manager to join our team in Ellenwood, GA! The BD Manager will assist the sales department and will act as a link between external customers and internal operations. This individual will have excellent problem-solving skills and a passion for delivering exceptional customer service.

Requirements

High school diploma or equivalent required
2+ years of customer service experience/account management experience within hazmat space
Superior communication and presentation skills
Strong desire to help customers achieve their goals
Interpersonal skills to work well in a team environment
Organizational and time management skills
Analytical skills (pay strong attention to detail)
High level of accuracy
Strong business acumen and problem-solving skills
High proficiency in Word, Excel, Access and PowerPoint.

Nice To Haves

4-year bachelor’s degree preferred

Responsibilities

Manage and maintain customer relationships with assigned facilities to provide ongoing support and ensure customer satisfaction
Work directly with the sales department to troubleshoot, research, and resolve questions and issues within our services; Collaborate with other resources required to resolve issues.
Leverage customer success tools to monitor customers' progress and utilization of our services
Liaison between sales and operations management to ensure timely management of cases
Liaison between sales and operations to identify upsell opportunities and servicing opportunities
Monitoring customer outcomes, wellness call responses, and customer issue case management
Demonstrate service expertise through interactions with customers
Document all communication and maintain appropriate records for all accounts in our database
Administrative support to Sales team and President of MCF with customer and/or sales related tasks