Business Development Manager

Flintgroup•Elgin, IL

6d•Hybrid

About The Position

Xeikon America, Inc. seeks a Business Development Manager to identify and evaluate new business opportunities, partnerships, and collaborations to drive profitable growth. This role involves managing solutions and application adoption, conducting client management for Annual Recurring Revenue Growth and contract commitments, and nurturing application opportunities. The Business Development Manager will improve tools and processes, track customer KPIs and adoption to proactively work with customers on expansion, churn prevention, and renewals. This position acts as the primary contact, builds long-term relationships with customers, and ensures successful delivery of solutions to meet customer objectives. The role focuses on growing recurring customer revenue to meet assigned sales objectives, establishing relationships with customers and partners at all organizational levels, and interfacing with senior levels in internal and external groups. A key aspect is providing technical support to customers to facilitate print volume growth, applying subject matter knowledge to solve complex business issues, and working on diverse projects within the Digital Press arena. The role includes forecasting and presenting key account metrics, monitoring and analyzing assigned accounts for usage/growth, and coordinating internal and external partners to deliver solutions. Support for Xeikon functions such as Xeikon Café and Label Exp is also required.

Requirements

Bachelor of Arts Degree (or foreign equivalent) in Technical Sales, Business Administration, Economics, Marketing, Communications.
FIVE (5) years of experience in the job offered or related.
Experience in sales tracking processes, including Salesforce, Qlik Sense, and SAP.
Experience in end-to-end (E2E) printing production, production floor management, and label printing processes.
Experience working with industrial print finishing equipment.
Experience working relevant vendor partners.
Experience with digital print operations.
Must have legal right to work in U.S.

Responsibilities

Identify and evaluate new business opportunities, partnerships, and collaborations to drive profitable growth.
Manage Solutions and Application Adoption.
Conduct client management including Annual Recurring Revenue Growth, as well as contract commitments.
Identify and nurturing application opportunities.
Improve tools and processes.
Track customer KPI's and adoption to proactively work with customers on expansion, churn prevention, and renewals.
Act as the primary contact and build long-term relationships with our customers.
Ensure successful delivery of our solutions to meet customer objectives.
Grow recurring customer revenue to meet assigned sales objectives.
Establish relationships with customers partners at all organizational levels and interface with senior levels in internal and external groups.
Provide a technical support function to customers with the specific idea of facilitating print volume growth.
Apply developed subject matter knowledge to solve common and complex business issues within established guidelines and by recommending appropriate alternatives.
Work on problems/projects of diverse complexity and scope within the Digital Press arena.
Forecast and presenting key account metrics.
Monitor and analyze assigned accounts for usage / growth.
Coordinate internal and external partners to deliver appropriate solutions.
Support Xeikon functions such as Xeikon Café and Label Exp.