Business Development Manager (60495)

Parks Automotive Group•Huntersville, NC

7d•Onsite

About The Position

The Business Development Manager will be responsible for ensuring sales forecasts are achieved, managing BDC expenses, and overseeing the recording and reporting of all incoming sales inquiries. This role involves producing weekly and monthly reports for the GM and other Senior Management, monitoring advertising expenses and their return on investment, and establishing performance targets for each Business Development Representative (BDR). The manager will also monitor and maintain the BDC department's financial performance against budget, lead the BDR team to achieve a minimum performance of 20% appointments from incoming calls, and manage the team to contact every unsold opportunity to measure satisfaction and take appropriate action. Additionally, the BDR team will contact every sold customer and all customers during the survey period in accordance with dealership and OEM standards.

Requirements

Demonstrate organizational skill and be detailed oriented
Ability to collect and analyze appropriate performance metrics
Create appropriate reports
Ability to recruit, train and motivate the BDR team
Always lead by example: outgoing, personable, energetic, team player
Ability to interact with both senior and peer managers within the dealership
Demonstrate an understanding and devotion to the business interests of the dealership
Ability to create and maintain a professional work environment
Maintain standards for delivering sales opportunities to the sales and/or service departments
High school diploma or the equivalent
Ability to read and comprehend instructions and information
Five years of automotive business development center experience
Valid driver license
Professional personal appearance
Excellent communication skills

Nice To Haves

College level achievement preferred
Supervisory experience preferred

Responsibilities

Ensure sales forecasts are achieved according to the agreed quarterly forecasts
Manage BDC expenses so as to not exceed the agreed upon percentage of sales
Ensure recording and reporting of all incoming sales inquiries
Produce weekly and monthly reports for the GM and other Senior Management
Monitor advertising expense and its return on investment
Establish performance targets for each Business Development Representative (BDR)
Monitor and maintain BDC departments financial performance vs. budget
Manage and lead the BDR team to achieve a minimum performance of 20% appointments from incoming calls
Manage the BDR team to contact every unsold opportunity to measure satisfaction and to take or recommend the appropriate action
Manage the BDR team to contact every sold customer in accordance with dealership and OEM standards
Manage the BDR team to contact all customers during the survey period in accordance with dealership and OEM standards