Business Development Manager III

East Cambridge Savings Bank•Cambridge, MA

39d•$101,000 - $124,300•Onsite

About The Position

East Cambridge Savings Bank’s Retail Division is actively recruiting for a Business Development Manager III. Under the general direction of the Senior Vice President - Retail Officer, this role organizes, coordinates, and directs Banking Center operations. Additionally, under the general direction of the Vice President – Senior Retail Business Development & Sales Administrator, this role manages the attainment of production goals, develops and expands business banking services, and cultivates a customer-centric retail environment in accordance with established Bank policies, procedures, and strategic goals.

Requirements

Bachelor’s degree or related knowledge/skills gained through experience
5 years of management experience in a branch banking environment
At least 5 years of business development experience in a retail banking environment
Demonstrated ability to meet business development goals
Monitoring staff on business development efforts
Developing and expanding lending and deposit relationships with small businesses in the community
Proficient with digital banking products
Excellent customer service, organizational, verbal and written communication skills, and problem-solving skills
Ability to be a self-starter with the ability to work independently
Knowledge of retail banking compliance
Experience with preparing/maintaining budgets
Able to register as a licensed Mortgage Loan Originator as required under the S.A.F.E. Act
Able to travel to various locations to meet the needs of the customer / organization

Responsibilities

Plans, coordinates, and directs the daily activities of a Banking Center, ensuring efficient, effective, and courteous delivery of customer services. Conducts periodic performance reviews, provides counsel, training, and development, and makes hiring, salary, and promotional recommendations. Provides direction and guidance to assigned staff, ensures proper training, and assists subordinates with complex transactions and issues. Conducts periodic staff meetings.
Develops Banking Center business development strategic plan, including direct business development and referral activities. Formalizes and implements sales strategies and marketing approaches based on internal and external forecasts and market trends. Leads business development strategy and planning efforts and creates business development and promotional efforts to meet production goals. Strategizes with the team to assess market position and competition opportunities and monitors the plan to ensure completion of goals and objectives.
Responsible for initial client relationships and follow-up with new prospects. Calls on businesses to develop or deepen existing account relationships, grow all lines of business, and promote the Bank’s services within the community.
Responsible for developing business banking strategies to sell ECSB products and services to prospective clients. Analyzes customer’s financial statements, obtains necessary information, conducts needs analysis, and makes appropriate recommendations for products and services on an ongoing basis. Meets established sales goals and objectives.
Responsible for selling and originating mortgage/HELOC and consumer loans to achieve established production goals for the Banking Center. Assists loan applicants with questions and follow-up research. Approves and closes loans within established limitations.
Makes business development calls on current and prospective small business and retail customers at their locations or at any Banking Center location. Compiles necessary data and information for financial analysis. Reviews loan and deposit account services and recommends services to meet customer needs. Answers questions and follows up on requests for information. Generates and refers small business loans achieving established goals for the Banking Center.
Manages the business development plan, including tracking employee progress weekly. Utilizes data analytics to analyze current and prospective relationships. Expands outreach efforts to grow the customer base and meet business development goals. Conducts weekly meetings and business development strategizing sessions. Provides training, coaching, and counseling to staff for maximum performance in business development efforts. Assigns tasks and account responsibilities based on account complexity and staff experience. Implements employee recognition programs for business development efforts.
Participates as an active Banking Center team member, working with others to meet performance goals and develop strategies and promotional efforts. Maintains a general understanding of all products and services offered to effectively present them to customers. Makes recommendations for new products to Senior Management. Monitors team progress towards goals and objectives.
Maintains knowledge of and ensures branch compliance with the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC) regulatory requirements. Monitors documentation for currency transaction reporting requirements and for checks purchased in excess of $10,000 and between $3,000-$10,000. Ensures staff complete BSA training and that all BSA procedures are followed. Reports compliance-related issues and identifies and reports potential suspicious activity.
Accountable for meeting production goals by utilizing established business banking strategies to sell ECSB products and services to prospective clients. Develops solid relationships with members of the business community through networking and community involvement. Represents the Bank in various community activities. Calls on businesses to develop account relationships, grow all lines of business, and promote the Bank's services within the community. Participates in civic activities to promote community growth and development and a positive image for the Bank.
Prepares and maintains the Banking Center budget, reporting variances to SVP - Retail monthly. Assists in developing and recommending policies and procedures for uniform operations. Ensures proper maintenance of all banking center equipment. Secures the banking center and follows established security procedures.
Keeps abreast of regulatory developments in the banking industry. Performs operational audits to ensure compliance with policies, procedures, laws, and regulations in preparation for audits and regulatory exams. Reports findings to SVP – Retail. Complies with all federal, state, and local laws and regulations, including S.A.F.E. Act requirements. Attends meetings and seminars as needed.