Business Development & Customer Success Manager
About The Position
As a key member of the Digital Farming team, the Business Development & Customer Success Manager drives growth, customer adoption, and long-term success of Netafim's digital farming solutions throughout the USA and Canada. The role identifies and develops opportunities with growers, chemical companies, agribusinesses, and other non-traditional channel partners while strengthening relationships with existing enterprise customers. It works closely with Netafim's commercial organization to increase customer engagement, product adoption, retention, and expansion of GrowSphere products and services. The position serves as a product and market expert for GrowSphere and related digital farming solutions, supporting customer-facing commercial activities, training, and business development. It is not responsible for day-to-day technical support, commissioning, troubleshooting, implementation support, or support ticket resolution; those activities are managed by the Digital Farming support organization.
Responsibilities
- Identify and develop go-to-market strategies and new business opportunities for GrowSphere and emerging Digital Farming solutions with growers, chemical companies, agronomy firms, food processors, and strategic industry partners.
- Expand Netafim's digital farming presence through traditional and non-traditional sales channels.
- Build and maintain relationships with large enterprise growers and key industry influencers.
- Develop and execute programs and partnerships that accelerate adoption of GrowSphere solutions.
- Support strategic initiatives that drive growth of the Digital Farming business.
- Engage enterprise customers to promote successful adoption and utilization of GrowSphere solutions.
- Conduct regular business reviews with key customers focused on value realization, utilization, and future opportunities.
- Partner with Netafim Key Account Managers, Regional Sales Managers, and dealers to maximize customer success.
- Identify opportunities for expansion, cross-selling, and upselling of Digital Farming products and services.
- Collect and communicate customer feedback to Product Management and the broader Digital Farming team.
- Serve as a commercial subject matter expert for GrowSphere products and Digital Farming solutions.
- Deliver customer presentations, training programs, demonstrations, and educational events.
- Support internal sales enablement and dealer education programs.
- Maintain knowledge of industry trends, customer needs, and competitive offerings.
- Coordinate between customers and Digital Farming technical support resources when technical assistance is required.
- Escalate customer issues to the appropriate technical teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
