Business Development & Customer Success Manager
About The Position
As a key member of the Digital Farming team, the Business Development & Customer Success Manager drives growth, customer adoption, and long-term success of Netafim’s digital farming solutions throughout the USA and Canada. The role develops opportunities with growers, chemical companies, agribusinesses, and other non-traditional channel partners, while strengthening relationships with existing enterprise customers. Working closely with Netafim’s commercial organization, the manager supports customer engagement, product adoption, retention, and expansion of GrowSphere™ products and services. The position serves as a product and market expert for GrowSphere™ and related digital farming solutions, supporting customer-facing commercial activities, training, and business development. It is not responsible for day-to-day technical support, commissioning, troubleshooting, implementation support, support ticket resolution, or ownership of support cases. Technical support is managed by the Digital Farming support organization.
Responsibilities
- Identify and develop go-to-market strategies and new business opportunities for GrowSphere™ and emerging Digital Farming solutions with growers, chemical companies, agronomy firms, food processors, and strategic industry partners.
- Expand Netafim’s digital farming presence through traditional and non-traditional sales channels.
- Build and maintain relationships with large enterprise growers and key industry influencers.
- Develop and execute programs and partnerships that accelerate adoption of GrowSphere™ solutions.
- Support strategic initiatives that drive growth of the Digital Farming business.
- Engage enterprise customers to promote successful adoption and utilization of GrowSphere™ solutions.
- Conduct regular business reviews with key customers focused on value realization, utilization, and future opportunities.
- Partner with Netafim Key Account Managers, Regional Sales Managers, and dealers to maximize customer success.
- Identify opportunities for expansion, cross-selling, and upselling of Digital Farming products and services.
- Collect and communicate customer feedback to Product Management and the broader Digital Farming team.
- Serve as a commercial subject matter expert for GrowSphere™ products and Digital Farming solutions.
- Deliver customer presentations, training programs, demonstrations, and educational events.
- Support internal sales enablement and dealer education programs.
- Maintain knowledge of industry trends, customer needs, and competitive offerings.
- Coordinate between customers and Digital Farming technical support resources when technical assistance is required.
- Escalate customer issues to the appropriate technical teams.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
