Business Development & Customer Onboarding Intern

Mirakl - AMER•Boston, MA

3d•Onsite

About The Position

Mirakl is seeking a Business Development & Customer Onboarding Intern to join their team. This role involves splitting time between Business Development Representative and Customer Onboarding Specialist duties. The Business Development aspect focuses on driving growth by expanding the prospect base, running outreach campaigns, and qualifying leads for the APAC Connect Account Executive. The Customer Onboarding Specialist role involves being the main point of contact for Connect customers, ensuring a smooth and successful onboarding experience, configuring accounts, training users, and solving issues. The intern will also assist Mirakl's Marketplace clients in onboarding their own sellers. Mirakl offers significant investment in interns, providing active mentoring, support, and training.

Requirements

Previous internship in sales, customer success, customer support, or account management, ideally in a fast-paced environment.
Experience working directly with customers to educate them on or onboard them to a new solution.
Excellent written and verbal communication, discovery, and presentation skills.
Confidence to engage senior decision-makers and handle difficult conversations.
Thoughtful, energetic, and self-aware, able to build trust quickly and add value in every interaction.
Process-oriented and data-driven, comfortable managing SLAs, prioritizing queues, and working from dashboards.
Continuous improvement mindset: coachable, quick to act, and eager to learn.

Nice To Haves

Familiarity with marketplace, eCommerce, retail, or B2B SaaS concepts.
Experience with Salesforce, Outreach, or Sales Navigator.

Responsibilities

Grow Mirakl Connect's prospect base using sales tools and market research.
Conduct outbound outreach via email, phone, and social media, personalizing follow-ups.
Respond to all inbound leads.
Qualify prospects using a consultative approach and match their needs to Mirakl Connect solutions.
Book high-quality meetings and create opportunities for the APAC Connect Account Executive.
Develop a strong understanding of Mirakl Connect's value proposition, ideal customer profiles, and use cases.
Support webinars, trade shows, and digital campaigns, with prompt follow-up.
Act as the front-line resource for Connect customers during onboarding.
Lead onboarding sessions, webinars, and live walkthroughs, answering platform questions and assisting with configuration.
Track customer onboarding progress and proactively remove friction points.
Train Mirakl Platform customers to onboard their own sellers to Connect.
Collaborate with internal teams and external partners on technical setup.
Stay current on new Connect features to provide up-to-date guidance.
Maintain clean and updated records in Salesforce for leads, contacts, activities, and onboarding.
Track and report on SLAs, conversion rates, pipeline contribution, and onboarding timelines.
Share structured feedback to improve onboarding flows, training materials, and customer experience.
Be a responsive and trusted partner, ensuring productive first interactions that reflect Mirakl's values.