BDC

Northern Roads Auto Group • Fort Erie, ON

2d • CA$19 - CA$24 • Onsite

About The Position

Join the award-winning team at Fort Erie Toyota as a Business Development Coordinator (BDC). This role is the first point of contact for customers, focusing on building relationships and creating exceptional experiences from the initial conversation. If you are energetic, customer-focused, and enjoy building relationships, this is the opportunity for you.

Requirements

• Outbound and/or Inbound call center experience is preferred
• Track record of accomplishing targets
• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage time effectively
• Successful completion of High School Diploma or equivalency
• Fluent in English (verbal and written)

Responsibilities

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Follow communication “scripts” when handling different topics
• Identify customers’ needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extra mile
• Keep records of conversations in our call center database (CRM) in a comprehensible way
• Meet personal/team qualitative and quantitative targets
• Other duties as assigned

Benefits

• Trusted relationships – We’re a work family and you’ll become a part of the team.
• Many employee engagement activities – We want you to want to come into work every day.
• Employee Health and Wellness Initiatives – We truly care about your well-being.
• Career path planning and training – We want you to succeed and grow alongside us.
• Plenty of other perks and incentives

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED