BDC

Jeff D'Ambrosio Dodge Chrysler Jeep•Downingtown, PA

2d•Onsite

About The Position

Jeff D'Ambrosio Auto Group of Downingtown is seeking an experienced Business Development Center (BDC) Representative to manage our internet sales team. This role offers a competitive salary plus bonus and a great work environment. The ideal candidate will have a proven track record in automotive dealerships, exceptional communication skills, and a strong customer service orientation.

Requirements

Previous automotive dealership experience.
Outgoing personality.
Ability to influence staff to improve department efficiency and schedule appointments.
Phenomenal communication skills with customers and team members.
Extremely customer service oriented.
Strong computer skills.
Enthusiastic personality.

Nice To Haves

Previous experience preferred.

Responsibilities

Ensures BDC team follows up with all Leads, appointments are set and confirmed until completion of sale.
Exhibit ethical behavior, provide the highest degree of customer satisfaction and be honest in all aspects of dealing with customers.
Manage and track all leads.
Monitor efficiency of staff daily.
Manage all incoming and outgoing phone calls and emails.
Maintain daily, weekly, and monthly department forecasts and goals.
Work closely with Executive Management and Sales Department Managers to develop appointment setting strategies.
Ensure all customer contacts are processed through the CRM.
Schedule appointments and reschedule no-show customers.
Provide training and ongoing support to the business development representatives to help the team understand and achieve the dealership's goals and learn to overcome objections and thrive within sales situations.
Answer customer internet inquiries by email, text and phone.
Achieve the sales and customer satisfaction objectives set by management.
Conduct interviews, recruit, hire and train candidates.
Prepare necessary reports for the entire department.
Reinforce and adhere to all company policies.