Business Development Consultant - Mercedes Benz of Cary
About The Position
Holman is seeking a motivated, customer-focused Business Development Consultant to join Mercedes Benz of Cary. This in-store role is crucial in creating and maintaining a productive relationship between our virtual BDC and the Store to increase sales. The role involves maximizing Internet Lead and Portfolio Management TO performance, facilitating effective TO distribution to Sales Advisors, and following up to ensure workflows are executed. The consultant will review internal notes, keep daily notes on TO activity for reporting, be prepared for daily appointments, confirm appointments, and reschedule "No Show" appointments when necessary. A key aspect of the role is understanding the importance and benefits to the retail business and identifying opportunities to build trust and mutual respect.
Requirements
- High school diploma
- Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
- Strong organizational skills
- 2-4 Years of Customer Service or Sales Experience
- Experience using CRM tools, Automotive CRM a plus
- Familiarity with dealership operations a plus
- Familiarity with BDC functions a plus
- Experience reviewing and improving processes to increase efficiencies
Nice To Haves
- Experience in automotive industry a plus
Responsibilities
- Maximize Internet Lead and Portfolio Management TO performance
- Facilitate effective TO distribution to Sales Advisors
- Follow-up with TO’s to ensure work-flows have been executed
- Review internal notes ensuring each TO is handled personally and promptly
- Keep daily notes on TO activity to ensure a regular follow up and reporting process
- Be fully prepared for daily appointments
- Confirm appointments prior to arrival time
- Reschedule “No Show” appointments when necessary
- Understand importance and benefits to the retail business
- Identify opportunities to build trust and mutual respect
Benefits
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- 401(k) plan with Company Match
- Paid Time Off (PTO)
- Paid Holidays
- Bereavement
- Jury Duty
- Paid Pregnancy/Parental leave
- Paid Military Leave
- Tuition Reimbursement
- Paid sick leave (in geographic areas with statutory paid sick leave for part-time and temporary employees)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
