Business Development Consultant - Mercedes Benz of Cary

Holman•Cary, NC

4d•$23 - $33•Onsite

About The Position

Holman is seeking a highly motivated, customer-focused Business Development Consultant to join Mercedes Benz of Cary. This in-store role is crucial in creating and maintaining a productive relationship between our virtual BDC and the Store to increase sales. The role involves maximizing Internet Lead and Portfolio Management TO performance, facilitating effective TO distribution to Sales Advisors, and following up to ensure workflows are executed. Daily notes on TO activity are required for regular follow-up and reporting. The consultant will be fully prepared for daily appointments, confirm them prior to arrival, and reschedule "No Show" appointments when necessary. Understanding the importance and benefits to the retail business, and identifying opportunities to build trust and mutual respect are key aspects of this position.

Requirements

High school diploma
Proficient in various desktop tools including MS Office Programs (i.e. Outlook, Excel, Word, PowerPoint)
Strong organizational skills
2-4 Years of Customer Service or Sales Experience
Experience using CRM tools, Automotive CRM a plus
Familiarity with dealership operations a plus
Familiarity with BDC functions a plus
Experience reviewing and improving processes to increase efficiencies

Nice To Haves

Experience in automotive industry a plus

Responsibilities

Maximize Internet Lead and Portfolio Management TO performance
Facilitate effective TO distribution to Sales Advisors
Follow-up with TO’s to ensure work-flows have been executed
Review internal notes ensuring each TO is handled personally and promptly
Keep daily notes on TO activity to ensure a regular follow up and reporting process
Be fully prepared for daily appointments
Confirm appointments prior to arrival time
Reschedule “No Show” appointments when necessary
Understand importance and benefits to the retail business
Identify opportunities to build trust and mutual respect