Business Development Consultant

TEKsystems • Peoria, IL

5d • $25 - $37 • Hybrid

About The Position

This role will manage and oversee 6-8 digital support projects and serve as the primary point of contact for assigned business partners. The role combines project management, account management, and operational oversight. Every day presents new challenges, requiring strong organizational skills, relationship management, and problem-solving capabilities.

Requirements

• Strong understanding of both Agile and Waterfall project methodologies.
• Advanced Microsoft PowerPoint skills.
• Intermediate Microsoft Excel skills.
• Microsoft Office Suite proficiency.
• Experience maintaining project schedules, risk logs, issue logs, and status reporting.
• Ability to analyze operational data and identify trends.
• Experience supporting customer service, support operations, or managed services environments.
• Experience within a contact center or customer support organization.
• Experience with Microsoft Project or similar project management tools.

Nice To Haves

• PMP Certification preferred.
• Exposure to digital products, software support, or technology organizations.

Responsibilities

• Manage day-to-day execution of 6-8 Digital Support projects.
• Lead client relationship management activities for assigned customers.
• Coordinate onboarding and transition activities for new support initiatives.
• Monitor support performance and identify trends through data analysis.
• Develop and deliver monthly and quarterly business reviews for stakeholders.
• Track project risks, issues, action items, budgets, and scope changes.
• Identify opportunities for service expansion and support scope enhancements.
• Manage project budgets, quarterly reviews, and annual quote refreshes.
• Coordinate customer and dealer complaint resolution efforts.
• Facilitate project meetings, planning sessions, and stakeholder communications.
• Participate in quarterly Program Increment (PI) Planning activities.
• Develop executive-level presentations and stakeholder status updates.
• Reviewing support performance metrics and dashboards.
• Managing customer escalations and support-related issues.
• Conducting stakeholder meetings and business reviews.
• Coordinating onboarding efforts for new applications.
• Identifying risks and recommending process improvements.
• Building executive-level PowerPoint presentations and status reports.
• Collaborating with support teams, product owners, and business leaders.
• Managing multiple priorities across several active support engagements.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed