BDC

Car Pros Automotive Group • El Monte, CA

1d • Onsite

About The Position

We’re looking for a motivated Business Development Center (BDC) Representative to join our growing dealership team! As a BDC Representative, you’ll be the first point of contact for our customers—helping create a seamless and positive experience from the very first interaction.

Requirements

• Strong communication and organizational skills
• Ability to multitask in a fast-paced environment
• Basic computer proficiency
• Team-oriented attitude with a positive mindset
• Interest in the automotive industry

Nice To Haves

• Experience is a plus!

Responsibilities

• Answer incoming calls and schedule service & sales appointments
• Respond to customer inquiries via phone, email, text, and online chat
• Follow up with customers and confirm appointments
• Re-engage “no show” customers and reschedule visits
• Manage and update customer records in CRM (VinSolutions)
• Handle internet leads from initial contact through appointment setting
• Coordinate with sales and service departments on appointments
• Stay current on automotive terminology, products, and manufacturer programs
• Support marketing campaigns by contacting customers about promotions
• Maintain professionalism and deliver exceptional customer service
• Assist with moving and positioning vehicles as needed
• Occasionally demonstrate vehicles to customers
• Support team operations and complete additional assigned tasks

Benefits

• Medical, Dental, and Vision Insurance (80% employer-paid for employees)
• Life Insurance & AD&D
• Short- and Long-Term Disability Coverage
• 401(k) Plan (eligible after 1 year)
• Paid Time Off (accrue 1 hour for every 30 hours worked)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed