Business Development Center Representative (BDC)

Germain Lexus Of Naples • Naples, FL

10d • Onsite

About The Position

The Business Development Center Representative (BDC) is the link between the buyer and their future vehicle. This role will assist customers with questions regarding prospective vehicles and their ability to purchase. Germain Lexus of Naples is looking for a BDC Representative to join their team in Naples, FL. At Germain, the mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

Requirements

• At least one previous role based in customer service experience
• Excellent teammate with collaborative attitude and eagerness to improve
• Prompt and courteous demeanor
• Strong computer skills

Responsibilities

• Answer customer calls and establish follow-up appointments
• Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
• Provide customers with initial product information and direct them to the appropriate dealership resources
• Follow up with leads that are not ready to make an appointment or no-show
• Stay abreast of the newest vehicles and technologies on the market
• Participate in team and process development sessions – keeping positive relationships with teammates, sales team and dealership management
• Utilize CRM tracking system daily

Benefits

• Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed