Business Development Center Representative

QUIRK AUTOMOTIVE GROUP•Braintree Town, MA

7d•$16 - $20•Onsite

About The Position

Quirk is currently expanding and is in need of a new Business Development Center Representative. The BDC representative is responsible and accountable for producing committed scheduled appointments between our customers and our service department. We offer a professional environment, ongoing training and many opportunities for learning, growth and career advancement.

Requirements

Proficiency with MS office programs
Outstanding communication skills both verbal and written
Professional appearance and work ethic
Great attitude with a high-energy personality
Superior customer service skills
Outstanding phone skills and follow-up

Nice To Haves

Bilingual preferred, but not a requirement

Responsibilities

Answer incoming service calls promptly and courteously while assisting customers with scheduling service appointments
Respond to customer emails professionally and in a timely manner
Monitor incoming leads continuously and ensure all inquiries receive prompt follow-up
Collect and organize customer information for outreach regarding manufacturer recalls and service campaigns
Contact customers regarding open recalls, maintenance recommendations, and service opportunities
Maintain accurate customer records and appointment information
Stay current on company updates, manufacturer programs, industry knowledge, and service standards
Work closely with the service department to provide an exceptional customer experience
Complete assigned tasks efficiently and within expected timeframes