Business Development Center Representative
Serra Auto Campus•Okemos, MI
•Onsite
About The Position
Serra Auto Campus is seeking a full-time Business Development Center (BDC) Representative to join our team. This role is responsible for engaging with guests to schedule vehicle maintenance and repair appointments while delivering a high level of customer service.
Requirements
- Willingness to learn and be trained
- Strong communication and customer service skills
- Ability to multitask in a fast-paced environment
- Organized with attention to detail
Nice To Haves
- Dealership experience highly preferred, but not required
Responsibilities
- Schedule service appointments for maintenance and repair needs
- Communicate with guests via phone, email, and text
- Follow up on inbound and outbound leads to ensure timely booking
- Maintain accurate records of customer interactions and appointments
- Collaborate with service advisors and management to optimize scheduling efficiency
- Route Sales inquiry calls to the appropriate department
Benefits
- Competitive compensation -- Base Pay plus Monthly Commission
- Training and development opportunities
- Team-oriented work environment
- Career growth potential within Serra Auto Campus
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
