Business Development Center Representative (BDC)

Germain Honda of Dublin•Dublin, OH

8h•Onsite

About The Position

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. As the BDC Manager, you will lead internet sales operation for a high-volume, fast-paced Honda dealership looking for a proven leader who can develop people, improve processes, and turn more opportunities into showroom appointments and vehicle sales.

Requirements

Automotive BDC, internet sales, or dealership management experience preferred
Strong leadership and coaching skills
Excellent phone, communication, and organizational abilities
Comfortable managing performance through reports and measurable goals
Strong understanding of CRM processes and lead management
Able to work effectively in a high-volume dealership environment
Positive attitude with a high level of personal accountability
A leader who is willing to work alongside the team—not simply manage from an office

Responsibilities

Manage and train the BDC team to ensure high-quality customer interactions and appointment setting.
Monitor and optimize lead response (calls, texts, emails) times to maximize conversion rates.
Improve appointment-set, show, and sold percentages
Work closely with sales managers and salespeople to maximize every opportunity
Review daily performance reports and identify missed opportunities
Conduct call reviews, training sessions, and one-on-one coaching
Maintain accurate CRM records and consistent follow-up processes