Automotive Service Business Development Center Representative
Lancaster County Motors•Lancaster, PA
•Onsite
About The Position
The Service BDC Rep will be the first point of contact for customers, responsible for setting appointments, answering questions, and ensuring that service department opportunities are maximized. This role is crucial in keeping the service department running strong.
Requirements
- Friendly and upbeat demeanor
- Strong customer service orientation
- Excellent communication skills (phone and email)
- Organizational skills and ability to follow through
- Computer proficiency
- Valid driver's license
Responsibilities
- Answering incoming calls and booking service appointments
- Following up with customers regarding missed visits, appointment reminders, and leads
- Assisting customers by providing answers to their inquiries
- Maintaining organization within the scheduling system
- Resolving customer concerns or escalating them to the appropriate personnel
Benefits
- Consistent Monday–Friday schedule
- Team-focused environment
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
