Business Development Center Manager

Palmen Buick GMC Cadillac•Kenosha, WI

4d•Onsite

About The Position

Reporting to our General Manager, our Business Development Center Manager will ensure that all inquiries that come through the internet have a great experience finding what they need. This role has the unique opportunity to be an expert on all parts of the business and deliver information in a clear, efficient and helpful way. The ideal candidate will strive to exceed the customer satisfaction benchmark and go above and beyond to ensure a positive dealership experience.

Requirements

At least two years experience in a dealership BDC
Excellent verbal and written communication skills
Strong computer skills
Microsoft Word, Excel, and Outlook
Time management, prioritization skills, and ability to multitask required
Organized, positive, hardworking and friendly personality
Ambitious, goal oriented mentality and eager to improve
Team orientated
Valid driver’s license

Nice To Haves

management experience is highly preferred

Responsibilities

Answer customer calls and establish follow-ups with sales appointments
Respond quickly to internet, phone and live chat inquiries using email, scripts and templates
Provide customers with initial sales information
Assist service/sales personnel and deliver messages promptly
Follow up with leads that are not ready to make an appointment currently
Follow up with no-show appointments
Follow up with customers after visits
Maintain Customer Success Index at or above company standards
Other duties as assigned