Business Development Center (BDC) Manager

Farris Motor Company • Jefferson City, TN

8d • $100,000 - $200,000 • Onsite

About The Position

Farris Jeep Chrysler Dodge Ram is seeking an exceptional Business Development Center (BDC) Manager to build a culture of urgency, accountability, and world-class customer communication. This role is an opportunity to lead one of the most important departments in the dealership and directly influence the success of the entire sales operation. The dealership generates over 1,000 customer inquiries monthly and challenges are focused on ensuring every opportunity receives an exceptional customer experience. The BDC Manager will lead a department responsible for handling internet leads, phone opportunities, text conversations, website chat inquiries, appointment scheduling, CRM follow-up, and customer re-engagement.

Requirements

• Experience leading and developing teams
• Strong CRM knowledge
• Excellent communication and coaching skills
• A passion for accountability and continuous improvement
• Process-driven leadership
• High energy and positive attitude
• Strong analytical and organizational skills
• Proven leader with experience in automotive BDC, internet sales, inside sales, customer success, or high-volume lead management

Nice To Haves

• Automotive dealership experience is strongly preferred.

Responsibilities

• Recruiting, coaching, and developing Business Development Representatives
• Driving appointment-setting performance
• Improving lead response times and customer engagement
• Monitoring CRM activity and process compliance
• Coaching phone, text, and email communication
• Tracking conversion metrics and identifying coaching opportunities
• Creating accountability through daily performance management
• Partnering with Sales Managers to improve appointment-to-sale conversion
• Continuously improving customer experience and lead conversion processes

Benefits

• Medical, Dental & Vision Insurance
• Company-matched 401(k)
• Paid vacation
• Paid professional training
• Employee discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed