Business Development Center Coordinator

Haley Automotive Group•Richmond, VA

About The Position

The Automotive Business Development Center Representative is expected to protect the legal, financial, and moral well-being of the company. This role involves understanding and adhering to group leads and referral processes to promote sales and customer service satisfaction, acting as a teacher to support the success of other employees, and seeking ways to improve business operations efficiencies and customer service. The primary duties include maximizing appointment setting, customer service, and profitability by adhering to the company's telephone activity process to achieve or exceed group standards for referrals, appointments, and confirmations. The representative must maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models, and equipment to effectively communicate with customers and exceed satisfaction benchmarks. Additionally, the role requires effectively obtaining new customers to improve customer service index (CSI) and dealership standards, creating good public relations, maintaining the ability to handle job stress and interact effectively with others, and performing all job duties requested by management. Collaboration with the digital marketing team to create website specials and utilization of retention and marketing tools to increase business and improve survey metrics are also key responsibilities.

Requirements

Computer Skills Required - Microsoft Applications (Word, Excel, Outlook), Chrome, Internet Explorer
Leadership/Management Experience
Communication Skills
Organizational Skills
Customer Service Skills

Nice To Haves

1-2 years work experience in Automotive Sales preferred

Responsibilities

Protect the legal, financial and moral well-being of the company.
Understand and adhere to group leads and referral process to promote sales and customer service satisfaction.
Be a teacher to support the efforts of other employees to be successful.
Seek ways to improve business operations efficiencies and customer service.
Maximize appointment setting, customer service and profitability.
Adhere to company's incoming and outgoing telephone activity process to achieve or exceed group standards to obtain referrals, schedule appointments and confirm appointments which result in profitability and customer service satisfaction.
Maintain thorough knowledge of current automotive products, features, benefits, specifications, prices, options, models and equipment to effectively communicate and recruit customers and exceed customer satisfaction benchmarks.
Effectively obtain new customers to raise customer service index (CSI) to achieve or exceed dealership standards.
Create good public relations consistent with effective use of time.
Maintain ability to handle job stress and effective interaction with others in the workplace.
Effectively communicate with and perform all job duties requested by management.
Work with the digital marketing team to create specials for our website.
Utilize retention and marketing tools to increase business and improve survey metrics.
Operate with integrity: Demand the highest ethical standards from self and others.
Maintain composure within the workplace and outside the workplace when representing the Haley Auto Group.
Set an example of positive attitude and professionalism, including a neat, orderly and safe work environment.
Resolve customer complaints in a timely and professional manner.